The Customer Service Series: Be at the start of your customer’s journey
[bctt tweet=”Think your customer’s journey begins when they reach you? Think again” username=”SheLeadsAfrica”] Some weeks ago I started reading a book on customer experience called How to Wow by Adrian Swinscoe. The practical insights contained in the book are pretty much what inspired The Customer Service series. Over the next few weeks, I’ll be sharing […]
How to make the switch from consumer to producer
[bctt tweet=”Most of us consumers never think about how we can join the elite community of producers” username=”SheLeadsAfrica”] What are some of the things you consume or do daily? If you are anything like me, there’s a newspaper column that I am obsessed with. It brings out issues that greatly resonate with me. I also […]