Craft the perfect email for everyone in your office
In part I of emailing like a boss, I provided a checklist with the correct structure to slay all of your professional emails. In part II, I discussed how to tweak your content to suit you reader, be it a colleague, employee, boss, or client/customer. Understanding your reader is essential to getting an effective response. You wouldn’t talk to your sister in the same way you talk to your father. That’s foolishness, especially in an African household. This same principle applies to your email. Knowing your reader is important as it establishes their position and affects the tone of your message. Let’s dissect workplace roles and how to tailor your email for each one. Colleagues: Teamwork makes the dream work Be a great team player, do your part, and communicate in a productive manner. Find ways to personalize each message even when sending generic emails. This way, you aren’t victim to the bystander effect, where no one responds because everyone got the email. Communicate to everyone one individually. Be open, driven, and progressive towards an equal compromise . Employees: People want to be led by a visionary A person with a clear vision and passion for success is the best person to work for. Whether you know this or not, people choose to work for you because they believe your vision can and will get them paid. If that isn’t trust, I don’t know what is. Try using words that indicate appreciation and urgency to get a task done. Upper Management, ie. Boss: Busy, Busy, Busy! One vital thing to know about the lives of your boss and upper management is that they are far too busy taking care of the company to waste time reading emails that beat around the bush. In fact, you have the subject line to capture their attention. As an employee sending an email to upper management, your email has to be exceptionally purposeful, brief, and relevant. Every word and sentence counts so no need to repeat or go too far with descriptions (unless that is the task at hand). You can find seven fabulous tips to help you send emails to your boss here. Remember, potential employers are even busier than the management you work for. Why? Because they do not know you. So give them a reason to want to know you. Clients / Customers: Great customer service leads to profit Let’s face it, we love our customers because we exist to cater to them. And this catering comes with a price: communicating personally with a clear purpose is key to sustaining and building your brand loyalty. Always use positive framing. Listen and respond to your customers in a timely fashion. Give your customers what they want, which is to be understood. Acknowledge their comment and respond directly to their words. Because remember, a business is nothing without its customers. Have you used any other tips to save you from the proverbial African disgrace when writing email? If so, feel free to share them with us.
Email like a boss : Ingredients to cook-up stellar professional emails
Professional emails are to a business what healthy food is to your body, vital! You eat healthy foods to get a stronger body and longevity. Similarly, professional emails are necessary to the fruition and strength of any business. The ability to communicate thoroughly with neutrally progressive language is imperative to achieving your business or career. It seems challenging and tricky, but like every healthy habit, consistency is key. Here is a checklist to cook up a healthy and effective professional piece of art with your own clear and personable touch. Subject – Perhaps the shortest but most influential part of your email The subject is what gets the reader to open your email. Too bold and it’s regarded as spam, cheap or unimportant. Too dull and it’s forgotten. Both extremes run the risk of not being read at all. Be specific and hint a reason for their urgent attention. If time sensitive, state a deadline, i.e., “Please reply by [date]”. Greeting Salutation – Greet your reader accordingly If the reader is in a different time zone, no need for day-relevant words (morning, afternoon or night). The simplest greeting is “Dear, [name].” or “Hello” If you aren’t sure who your reader is, “ To whom it may concern” is another option (though I don’t recommend it.) Introduction – Compliments and pleasantry and Introduce yourself (2 sentences) Begin the body of message reminding them of who you are. “Thank-you”s or “it was great meeting you at [name event]” are subtly pleasant ways of reminding the reader of who you are. Setting a genuine tone at the start your message goes a long way. If you are familiar with your reader, pleasantries such as “ I hope all is well with you and yours,” works wonders. When introducing yourself for the first time, keep it brief and relevant. If you and the reader are already acquainted, rely on your well crafted signature (at the end) to speak to your current endeavors. Reason for email – Purpose (1-2 sentences) This is where your purpose resides. Use the “One Thing” rule. What do you seek and how does it serve your purpose? Brainstorm ideas before you start your email. This way, you can establish why the email is relevant to the reader/recipient, and have it laid out clearly and accurately. Call of action – What are you asking for? What actions need to occur to have the mission possible? What do you need from the reader? Be accurate, clear, and reasonable. If it takes longer than two sentences to describe this portion, listing them in bullet point is the best way to go. Bullet points are easier on the eyes and more importantly easier for your reader to note them down. Remember the one thing rule, how do your call for actions affect your purpose? Closing message – Close as you started, genuinely (1-2 sentences) Every email you send should be important. If your email is time sensitive, state a time and date you would like to hear a response, so there;s a sense of urgency. If it isn’t time sensitive, say so respectfully and tactfully. One such statement is, “I hope to hear from you at your earliest convenience.” Closing Salutation and signature To keep things simple, professional closing salutations can be short, “Best”. Your signature should not exist in the body of your email. Mention your name, title, link to business address and your contact information. This way, you have a short yet effectual platform to speak of your current phones. So there you have it, a checklist of all the structure that a professional email needs. Whether you are sending this professional email to a client, co-worker or potential employer, this checklist will have you getting responses in a jiffy.