HGCP 2021 Participants: Stella Arukwe chats about running an innovative e-commerce platform that does not just sell products but delivers experience.
I sat down with Stella Arukwe, the co-founder of Latalata and Kishers Limited; an innovative retail and e-commerce platform in Nigeria. Tell us a little about yourself. I’m Stella Arukwe, the co-founder of Latalata and Kishers Limited. My work experience, skillsets and interests span different sectors and industries. Over the years, I have established my track record as a marketing expert, brand builder, strategist, wordsmith, inimitable communicator and now l am gradually establishing my footprint into the field of entrepreneurship while creating social and economic impact through my businesses. I am a graduate of English Language and Communication Arts from the University of Lagos in Nigeria, and Brand Communication from Vega Brand School in South Africa. I am a mentor, and an advocate for youth and women empowerment. Tell us a bit about your background – how did you get to this point? My entrepreneurial journey started way back when I was a kid. I dreamt of being the boss of my own businesses, and building business empires. However, after I graduated from the university, I started my career in marketing and communication where I grew through the ranks. I have now accumulated over 10 years working experience in brand management, market penetration and conversion; of which 8 years have been in managerial positions where I led teams, managed successful brand initiatives with proven revenue increases. It was during this time that I also established a consulting firm. Fast-forward to now, I have co-founded an innovative start-up, Latalata and Kishers Limited and will definitely be founding moe businesses in due time. My philosophy of solving problems, and creating value guides and propels me in my pursuits and achievements as an entrepreneur, which is the foundation on which my business ideas and ventures are founded. What is your ‘why’ i.e. bottom line, and how do you stay motivated? My ‘why’ is tethered in ‘solving problems, creating value as well as helping people work better and live happier lives. I believe in building an idea from the scratch and nurturing it to grow with a combination of the right mindset, skillset and team members. So long as there are people in the world, they will have needs and problems that need to be solved. This pushes me to create ideas and solutions that will metamorphose into businesses. In building these businesses, I want to leave legacies. I want people to read my success story and be motivated by them. What do you feel are your biggest achievements? In the course of my career both as an employee and an intrapreneur, I achieved track records and milestones. I have worked with large corporations where I launched notable products and brands in Nigeria and other African countries. Some of the brands include Flour Mills of Nigeria, Golden Penny Pasta, Toyota Nigeria and its subsidiaries, Unity bank formerly FinBank, IHMS HMO, NIC, Uganda, Global Trust Bank a then subsidiary of NIC to mention but a few. On the flip side today as a full-fledged entrepreneur, I lead a team in one of the most thriving, mid-sized marketing consulting firm in Lagos Nigeria as the founder and head of Client Services. However, one of my greatest achievements so far is co-founding a blossoming innovative e-commerce business in Nigeria from scratch to the point where it is showing reasonable growth potential. I believe that the future is bright and promising for Latalata and Kishers. Another one of my heart-warming achievement is the courage to author my first book, and finally, being awarded the opportunity to be in the High Growth Coaching Program 2021. If you had to write a book, it would be on what and why? Addressing issues of the mind would be my major focus as I strongly believe that everything that hinders an individual from attaining his or her summit stems from the mind. As a matter of fact, I just finished writing a book centred around FEAR which is currently being published as we speak. What is your favorite aspect of being an entrepreneur? The journey and experience of being an entrepreneur is mixed with ups and downs. Being an entrepreneur has availed me the opportunity to curate ideas, create values, and co-ordinate people and processes. It is interesting to see how a societal problem and seemingly simple idea, when worked on by a team, becomes something that can be ascribed as a “business”. It is difficult, tasking, and attention-demanding but it is indeed fulfilling. What was the inspiration behind Latalata & Kishers? Latalata and Kishers is a business created out of the typical problems consumers go through. The first motivation to go into e-commerce was when my husband bought a Samsung LED Television in 2015. For him to hang the TV to the wall, he needed four pieces of a particular bolt called “M3”, we both became so frustrated as he frantically searched through endless online and physical stores without success. Secondly, we have identified that people worry about what to gift to loved ones or even their boss and colleagues. This was a constant debate in the office whenever my colleagues’ birthday approached. We deliberated what to buy, whether it was unique enough, obviously the budget, how useful the item is and many other concerns. In 2016, we came up with the idea for Latalata and Kishers and later fully launched in October, 2020 when the “go-to” e-commerce platform for essential products in Nigeria was born. Through our value proposition of being innovative, we are creating value and trust for our customers. Introduce your company the way you would to a potential customer. Are you looking for value that helps you live and work better? Do you want a great shopping experience with ease and fun, less stress, less time, and more saves? What about giving that perfect gift within your budget with the assurance that the receiver will appreciate and use it? You have a better choice at www.latalata.ng. We are your ‘go-to’ innovative e-commerce platform in Nigeria and
SHE LEADS AFRICA AND DARLING COLLABORATE TO INSPIRE CONFIDENCE IN YOUNG AFRICAN WOMEN
She Leads Africa partners with Darling (Godrej Africa) to inspire confidence in and improve the self-esteem of young African women through the year-long “Confidence In Action” campaign which begins in August 2021.
HGCP 2021 Participants: Anita Dafeta talks about how her love for the different stories that emanate from ancient folklore inspired Origho Lagos
I sat down with Anita Dafeta, the founder and creative director of Origho Lagos to get to know her and how how her love for the different stories that emanate from ancient folklore inspired her to create homeware rooted in African heritage. Tell us a little about yourself. I am the founder and Creative Director of ÓRÌGHÒ Lagos, a brand that aims to connect Africa to the world through contemporary homeware rooted in African heritage. After completing my secondary schooling at Loyola Jesuit College Abuja, I obtained an International Diploma in Business from Oxbridge Tutorial College and a Bachelor’s degree in Business Management from the University of Sheffield UK. After my time at University, I worked briefly in London as an Accounting and Finance intern for a media company and later returned to Nigeria in 2015. I have worked with renowned brands in various disciplines such as Tiffany Amber Nigeria, Capital Club Lagos and Ermenegildo Zegna. After returning to Nigeria from the UK I realised that there was a huge gap in the creative artisan sector in Nigeria and began liaising with artisans in areas such as woodwork, weaving, pottery and beading; thus the foundation for what has become ÓRÌGHÒ Lagos was forged. I am a resilient and dedicated founder who is committed to immortalising our African heritage. I currently live in Lagos, Nigeria with my family. What do you do for fun/relaxation? I love art and music so generally I visit galleries, art exhibitions and listen to music from artists like H.E.R, Snoh Aalegra and Brent Fayaz. I’m a lover of 90’s music as well and I believe that great food is also a great time. If you had to write a book, it would be on what and why? It would be a heartfelt, emotional but sometimes hilarious biography of my life thus far. Like how I got my fortune told at the Cirque Le Soir in London on Ganton Street…, still waiting for that to manifest by the way. But it will also have real, raw moments of hard work, tears and everything in between. What do you feel are your biggest achievements? I think my greatest achievement is starting a business and sticking with it through thick and thin, especially in this part of the world. What is your favorite aspect of being an entrepreneur? Turning my radical ideas into reality. Introduce your company the way you would to a potential customer. We produce artisan made interior décor and home goods products that are rooted in African folklore, design and craftsmanship with the aim of connecting the world to our continent and immortalising our heritage in the home. You can follow our Instagram page at https://www.instagram.com/origholagos/ to keep up to date with our product launches and brand events. What was the inspiration behind Origho Lagos? The business is inspired by our African heritage and craftsmanship. I have always loved the different stories that emanate from ancient folklore and I thought it would be wonderful to integrate that in an authentic but new way through homeware. How did you come up with the name for your company? The name ÓRÌGHÒ Lagos is derived from my Itsekiri name Orighomisan which means “My head is good” in the native dialect. How have you carved a niche for yourself in your industry? I believe there are individuals who want to own unique pieces of interior décor from Africa. Our craftsmanship is very well sought after all over the world. However, I believe we are still in the trial phase where we really need to get our brand out there and see what works. What is your ‘why’ i.e., bottom line, and how do you stay motivated? True motivation is generally hard to come by these days especially because we live in a hyper visible era with most people posting about their ‘apparent’ successes but not showing the true hard work that goes on behind the scenes. To keep myself motivated I try to ignore the vanity metrics and re-enforce my personal ideology that great things take time to build. I understand that I have a purpose bigger than just me and it has to be fulfilled. If you were given $1m to invest in your business, where would it go? I think the virtual art/NFT (Non-Fungible Token) space is a new but interesting sector to invest in. What entrepreneurial tricks have you discovered to keep you focused and productive in your day-to-day busy schedule? I don’t have a lot of tricks up my sleeve (wink) but I believe in listening to your body and recharging when you need to. I also think you should always reflect on the end goal to remind yourself ‘why’. Anita is currently on the High Growth Coaching Program scaling up Origho Lagos to keep on immortalising African heritage in people’s homes.
HGCP 2021 Participants: Founder of Closer Adenike Bamigbade is all about the impact and value their products delivers to Nigerian women and girls
I sat down with Adenike Bamigbade, the founder of Closer to get to know her and how she’s empowering women to take charge of their menstrual health. Tell us a little about yourself. I’m Adenike and I work in the social development space; so I guess you can call me a social worker. I work on ideas and solutions that solve critical issues that affect young people and women. I am working on three things at the moment; raising young anti-corruption champions, improving access to employment for youth and building a sustainable way to end period-poverty in Nigeria. What is your ‘why’ i.e. bottom line, and how do you stay motivated? There are myriads of problems around us and this keeps my brain active. I am always asking; how do we solve these problems? Being an avid reader, I have read about how ordinary people create ideas that change the world, so this inspires me to keep creating, iterating and not give up trying to solve a problem I care about. Period poverty is a real issue in our world, though the main problem is poverty. However, menstrual health should not be dependent on how rich a girl is, because she is only obeying nature’s call and it’s not her fault. I have seen lots of campaigns around period-poverty, but I feel most have short-impacts, we need to create a more sustainable solution to solve this big problem. This is purely what Closer is here to address, ensuring women and girls have access to good menstrual health. What do you feel are your biggest achievements? Closer is a new business and I am overwhelmed by the acceptance everywhere I had the opportunity to talk about the idea. Working on the idea and seeing the idea come to life is my biggest achievement so far. We took our time to work on the product, identify the best suppliers and ensure the experience is great. For us at Closer, every subscriber is a real woman, and she matters to us dearly. For every profit on each Box of Closer, 10% is used to help a girl from disadvantaged home to be out of period poverty. The smile and excitement on the girl is one I can’t buy. Also, each girl writes a ‘thank you’ letter to each subscriber that donated towards her period box. What is your favorite aspect of being an entrepreneur? I enjoy the fact that I am adding value to people’s lives. Closer is all about our women and our girls. We are all about the impact and how valuable our products are to people’s lives, not the profit at all. As a business, we make profits, but the experience of our women and girls is fulfilling for me as the founder. Introduce your company the way you would to a potential customer. As a woman, you ought to be in charge of your menstrual health. Closer conveniently gives women access to the best-selected products specific to their menstrual needs through a subscription-based platform. A woman’s lifecycle is largely controlled by her reproductive health starting from puberty to menopause. She is an egg-bag and her dreams can be tied to how well she is able to manage her reproductive health. With Closer, we are providing access to organic sanitary pads, organic panty liners and very important products women need each month to be in control of their menstrual health. Closer wants more women and girls to show up whether the red-visitor is around or her belly is pumped with a baby or she is in her grey-old-days enjoying menopause. We deliver the appropriate intimate care kits women in each category need without any worry. Where can people find out more about your business? At Closer, we want to take the stress off you every month. Start your subscription on our website at www.closer.ng. We also want to be with you all month round, so ensure you subscribe to our mailing list where we unfold the little secrets women shy about. You can also connect with us on Social Media on Instagram.com/closerng, Facebook.com/closerng and Twitter.com/closerng How have you carved a niche for yourself in your industry? Quality, quality, quality. At Closer, we work directly with suppliers who are producing quality products. Our sanitary pads are safer for you and the environment. Our bikini shavers are healthier alternatives. We don’t do normal, we go extra to ensure we provide quality products. This has made us distinct. Also, we are in the big e-commerce health industry, but we narrow it down to menstrual health only. This is a niche with low penetration in Nigeria at the moment, the ocean is still blue here and Closer is positioning itself rightly in that niche. What challenges have you faced first as a founder and then as a female founder? Human resource in terms of getting the right people to work on the idea. This would have been easier if there was enough capital to pay people, but I am willing to allow the business to grow and pay people at our own capacity. I do not want to take the risk of paying more than the business is making at the moment. If you were given $1m to invest in *business*, where would it go? Closer is a subscription business solving an important problem. It has the capacity to scale. With an investment funding of $1m, we will purchase more assets to aid logistics and distributions and also increase marketing budgets. With this investment, we can reach 1 million women per month and that means at least 100,000 girls will be out of period poverty every month. What’s the best advice you have received in business that you wish to pass on to our community? Just start. I can be a perfectionist, so I always want everything to be perfect before I start. Launching Closer in March 2021 was not my ideal way of doing things but I obliged to the advice I
HGCP 2021 Participants: Titilayo Taiwo on co-founding Africa’s leading one-stop talent marketplace
I sat down with Titilayo Taiwo, the founder and chief operating officer of Terawork.com to get to know her and how she co-founded Africa’s leading one-stop talent marketplace. Tell us a little about yourself. I’m Titilayo Taiwo, the Co-Founder and Chief Operating Officer at TERAWORK.COM LIMITED. I oversee TERAWORK’s operations; strategic partnerships and I’m also involved in building exceptional teams and driving revenue. I am a Biochemist turned Operations/Human Resources expert with over 10 years of experience that spans Wellness, Oil & Gas, Software Design & Development. I am also a partner and volunteer in various charity organizations. I’m passionate about youth empowerment and I’m very committed to building tools to help people work better together and more effectively. I also enjoy wining and dining with families and friends for relaxation. What is your ‘why’ i.e. bottom line? My ‘why’ is all about the vision and the impact opportunity, I am doing my part by using digital technology to contribute towards solving the long age unemployment problem in Africa. My goal is to see freelancers on our platform earn billions of dollars while helping millions of businesses of all sizes to grow and achieve their goals. I wake up everyday to ensure that TERAWORK grows into a company that has real impact on the lives of millions of African sellers and buyers. On motivation I regularly review our goals and progress because I find that seeing progress is a great motivator in itself, and also goes a long way in improving my self-esteem. How has your entrepreneurship journey been so far? As a result of my hands-on experience, I’ve been featured on several entrepreneurship panels and master classes hosted by Enterprise Development Centre(EDC), Webtv, Churches, Schools etc. I was celebrated by Sterling Bank Plc alongside 5 other women nationwide during the International Women’s Day Celebration in February 2020, as a founder and a leader of a company that strives to give equal opportunities to women. I’m also in the 2021 Cohort of AWS Activate Africa for Africa’s inspiring women start ups founders and leaders. What is your favorite aspect of being an entrepreneur? I’ve never wanted to be an entrepreneur, let alone a serial one. But I absolutely love it now and would never trade it for another occupation. I love the freedom of being able to be wherever you want, with whomever you want, doing whatever you want to. It’s truly priceless. I love a constant challenge, and the endless opportunities to learn and grow one’s mind. I also love that as my business grows and becomes more successful, it has different challenges and needs that require me to adapt yet again and grow too. But for me the best part about being an entrepreneur is being in charge of your own destiny. When we’re born, we’re placed into a custody of our parents. Then our society. Schools. Corporations. Entrepreneurs get to break free and take control of their own lives. It’s exhilarating and rewarding. Introduce your company the way you would to a potential customer. TERAWORK is a freelance marketplace that is helping small business owners by giving them the support and access to any competent talent they need to succeed. We provide businesses with on-demand affordable and quality freelancing services in legal, accounting, social media management, software development and 54 other service categories to grow. From the comfort of their homes and within a few hours, they can hire vetted on demand professionals which enables them to focus on building their businesses and save operational costs by 40%. Our Escrow system ensures that they don’t have to pay for substandard jobs any more. With TERAWORK value is guaranteed or you get your money back. You can learn more and sign up by visiting our website at https://www.terawork.com/. How have you carved a niche for yourself in your industry? We did so by focusing on just one pain point – the hassle of hiring cost effective quality talent. Our offering of on-demand quality and proven talent with an escrow system that guarantees value or money back is unique. What would you say has been pivotal to your growth and success so far? My growth mindset; my belief that skills are built, and that new abilities can be developed through practice and effort. I strongly believe in my capacity to learn and grow, and that my intelligence can be developed. I tend to persist in the face of setbacks, take on board and even invite feedback and find inspiration those around me. I see life as an endless opportunity to figure out new things and appreciate that failure is part and parcel of learning and progressing – it’s necessary and therefore not something to shy away from. I also understand that mastery of a skill takes persistence, practice and time. What’s the best advice you have received in business that you wish to pass on to our community? It’s actually a quote by Steve Jobs, ”Everything around you that you call life was made up by people that were no smarter than you; the aircraft, vessels, etc. And you can change it, you can influence it…, once you learn that, you’ll never be the same again” What’s your number 1 tip for anyone struggling to overcome entrepreneurial overwhelm and keep going? Learn to do less; the first step to dealing with this is to accept that you’ll never get it all done. I know that’s hard to accept and say, but it’s a reality. Once we acknowledge that, we feel less stressed because we have less resistance to trying to do it to all. Remind yourself every day that it’s not about getting more done. It’s about getting results that matter. “Do three things well, not ten things badly.” Then outsource, that is why we created TERAWORK! Titilayo is currently on the High Growth Coaching Program hard at work to grow TERAWORK into a global talent marketplace where value is always guaranteed.
HGCP 2021 Participants: Bethel Bekee, the founder of Whip-Smart Service Providers Limited on working everyday to improve families.
I sat down with Bethel Bekee, the founder of Whip-Smart Service Providers Limited to get to know her and find out more about her business. Tell us a little about yourself. I was born in River State and then I relocated to Lagos about 3 years ago. I am the last born of 5 siblings. I am very passionate about family because family is the basic unit of life and I have great affection for children. I love to travel, I love studying and enjoy cooking. I am the kind of person that jumps into every available opportunity and sometimes I create my own when I need to. I worked with international organizations for over 5 years before I started my company Whip-smart Service Providers Limited. Tell us a bit about your background – how did you get to this point? I’ve always been resilient and persistent, a go-getter. As soon as I graduated, I made sure that I became independent. I started working at a hospital where I would get referrals from consultants. I have had the privilege of working in one of the best pediatric hospitals in Abuja. It was such an amazing experience because my love for kids is just enormous. It was while I was working there that I got another referral to enter into the NGO space. It took about 2 years for me to finally take the bold step of resigning my good paying job where I was close to getting promoted to start my business. It was a tough decision but I am glad that I made it. What is your ‘why’ i.e. bottom line? The fact that I’m helping families is so fulfilling, I am driven by the knowledge that I am helping young women to better themselves and families to thrive and groom their children into adults that will one day contribute positively to society. In my line of business, everyday you get to see a different version of yourself, and seeing a better version of myself everyday is one thing that motivates and drives me to go out there each day to conquer. Describe a typical day for you? I start my day by praying as soon as I wake up, then I’m ready to go. At the office I start by reviewing work from the previous day to ensure that tasks are completed as they should be. Once that’s done I look through my to-do-schedule made the previous night and ensure I carry on those activities diligently. I show up every day motivated, and I reward myself for jobs completed. I like to surf the internet every day to learn something new. My work involves a lot of creative problem solving and leadership skills. After work, I go home where I take a little nap to rest before I begin planning for the next day. In the evenings I either read a book, watch tv, or take an online course before I sleep. What do you feel are your biggest achievements? In 2017, I got two certifications from University of Washington, which was a big deal for me. I now also have certifications in sales and marketing. Starting up my company in 2018 was one of the bravest steps I ever took and one of my greatest achievements. In the last 3 years, we have served over 400 families and we’ve mentored over 400 staff and helped build their professional skills. I am also proud of the fact that I’ve built a strong team responsible for following up, staff management and supervision. We have developed better strategies to meet our weekly and monthly targets, and it’s been tremendously encouraging to meet those numbers. We’ve advocated for a number of domestic staff and have pretty much done everything possible to dignify the profession. What or who has been your greatest influence in business and why? My dad, he is an engineer whose job is dedicated to solving problems and improving lives on a daily basis. He has a great work ethic which I admire very much. What is your favorite aspect of being an entrepreneur? The best part of my job is client satisfaction, just seeing the gratitude and knowing that I did something that will change someone’s life for the best. My least favorite part are the endless activities that form part of the journey to client satisfaction. There are so many things that have to be put in place for a customer to be satisfied. It is a tough task especially if you’re like me and you’re always striving to be the best at what you do. Introduce your company the way you would to a potential customer. Whip-Smart Service Providers Limited is a domestic staffing recruitment company. We help families and homes recruit skilled, experienced domestic staff and caregivers. We carry out background checks and medical checks. We train, supervise and monitor our staff, then outsource them to clients in need. We offer our services for the least amount of money, and we do this by offering different packages for different clients. Our mission is to help our clients get the right help for their family. You can see more about us on our website at https://whip-smart.org.ng/ or like our Facebook Page. What would you say has been pivotal to your growth and success so far? Consistency, remaining consistent makes all the difference. Every entrepreneur must stay consistent in their journey, they must be patient and resilient. Give your best everyday to your business and someday you will see your business grow and all your dreams come true. What would you say are the top three skills needed to be a successful entrepreneur a) Critical thinking (b) Customer service and C) Analytical problem solving skills What’s the best advice you have received in business that you wish to pass on to our community? You must realize that being a business owner can be a lonely journey. It is all about rocking the boat. You have to consistently and
4 Bad Money Habits That Will Keep You Broke Forever
Bad money habits are kind of hard to break. We do them over and over without even realizing it. We all want to be rich. I mean, who doesn’t? But it’s one thing to fantasize about the many things you can do with a big paycheck and it’s another thing to muster the discipline you need to make it a reality. If you have bad money habits, you’ll get into a lot of financial trouble. For so long, I had no clear plan for my financial journey. All I knew was there was money and it had to be spent. Are you having issues saving? Do you feel like it’s a load of work putting some money down for the future? Well, I’ve got a couple of tips that can help you. Here are 4 bad money habits you need to quit this minute if you want to become more financially independent: Procrastination This is personal for me. I put off starting an investment plan for a later time. And I just kept pushing it farther. Not that I was super busy or anything, just plain laziness and a lack of self-discipline on my part.It wasn’t until I told myself the hard truth: that I can either continue pushing it later or just do it now and get organized. I realized that time was running out and that I had no clear financial goals. The Fix No one is coming to do it for you so you better get on with it. If you keep procrastinating, you’ll end up broke with lots of debts. Impulse Purchasing/Buying We’ve all been here. That urge to buy something. We give ourselves all the reasons why we need to have it. Impulse buying is all in the name. You see a bag and immediately want to buy it. You don’t even stop to consider the cost or whether you actually need it. You buy it before you stop to think whether you need it or can afford it. The Fix You need to first recognize this is a problem and keep track. Before you find yourself reaching for that candy or new pair of shoes, ask yourself if you have the resources and if you really need it. Don’t be in a rush; be certain you need it before you do. Not Budgeting A lot of people live on more than they make. If you don’t have a monthly budget, your money will disappear and you won’t know where it went.A budget allows you to see how much money you’re bringing in and where it’s all going. It enables you to make changes that help you save more money and avoid going into the red each month. Pro-tip It doesn’t have to be a big chore. It can start with only carrying a small amount of cash with you each day. You can also sign up with a money-saving app that automatically tracks your spending for you. Here’s an easy budget template for you. Love of Convenience Once a while, it’s okay to make a convenience purchase. These are purchases that are routine and take little thought when being bought. However, if you find yourself regularly making convenience purchases, it’ll cost you. Pro-tip You can start by cooking instead of buying fast food every day. Make a regular weekend event of preparing a dish that can be separated into freezer containers for future use. You can also stop getting that expensive breakfast on your way to work every morning and rather get up 5 minutes earlier to prepare something. I know waking up early might be hard for me so, I cook when I come home. At least I know lunch for the next day is sorted out. So, there you have it, 4 bad money habits that are keeping you from attaining financial independence. Which of them are you guilty of?
“I LEFT THE USA TO PURSUE MY PASSION IN NIGERIA.” MEET UGOCHI NWOSU, FOUNDER OF RELIANCE CLINICS
Not everyone owns up to their purpose especially when it takes you from one continent to another. Ugochi left the United States to pursue purpose in Nigeria. Ugochi is the founder of Reliance Clinics. She’ll be sharing insights into her life as a medical practitioner, health tips, the numerous challenges she faced and how she was able to overcome them. Who is Ugochi Nwosu? I was born in Nigeria and lived there until I was 7 before my family immigrated to the United States. That was where I did all my schooling. After my undergraduate degree, I did my residency training in the States also until I returned back to Nigeria in 2019. This kick-started my goal to start a business that provided quality private healthcare services. What are you passionate about? Healthcare! I really want to live in a world where everyone has full access to adequate healthcare. In Nigeria, the rate at which people in their early 40s and 50s die is really alarming. All of these can be avoided. I just want to help people live healthy and productive lives where they get to see their grandchildren and even great-grandchildren. Although this would be beautiful, it’s not easy. If people want to live till their late 80s, it starts from now. So, I want to keep educating people about this. What ignited the spark to start Reliance Clinics? For me, the inclination to work in healthcare came since my undergraduate studies. I learnt about the possible challenges, the requirements and mapped out the areas to make an impact. It was important to be properly grounded in what I was planning to do to avoid making any silly mistakes. I also worked with a whole lot of NGOs to ensure I had a feel of what I was about getting myself into. I didn’t really plan to start a business for myself. The decision to do that came after I kept searching for an NGO to work with but couldn’t find any at that point. This made me start looking for other possible opportunities. During my residency training, I met people who were interested in digital healthcare services and connected with them. They encourage me to just do what I need to do because no one makes actual change by talking and observing. It was great for me because I didn’t see myself as someone that could take up that level of responsibility upon myself. The plan had always been to work for someone who was already doing the things I needed to do. That’s basically how the business came alive. How was the startup phase of your business? I’m not going to deny the fact that everything was new to me. Firstly, we had to scout for a suitable location, then we had to figure out a way to get supplies for the clinic and basically test these supplies yourself because everything had to be reliable 100%. For funding, I met the founders of a health insurance company during my residency training so things sort of worked out for me in the sense that they needed a trusted clinic that they could send patients to so they kind of gave me the initial funding for the clinic. What business challenges have you faced and how have those challenges shaped your mindset? One major challenge has been hiring and training staff. For those in healthcare, the quality of services offered has to be nothing but excellent. Most times, doctors, pharmacists, nurses etc expect some things to be done in some certain way based on what they’ve seen before or something which might not necessarily be the right thing. When you tell this category of people that there’s a standard that should be met and we’re not going to overlook that standard just because we’re operating in Nigeria, it turns into a situation where it feels like you’re telling them that they’re not properly trained or something so that was a major challenge for me. Another challenge we had, in the beginning, was dealing with patients and staff who were used to things being done in certain ways and then we do them in totally different ways. For instance, most patients that come to our clinic are used to being given so many drugs even for not so serious cases. When we give them just 1-2 drugs, they feel like we’re not treating them the right way or we don’t really care about their wellbeing which is why we’re given them little amounts of drugs and that’s not the situation at all. What have you learned so far from running this business? When it comes to hiring, you have to ensure that those people actually have the skills they claim to possess. It’s mandatory that you do. I’ve learnt over time that you have to be very intentional when deciding who to bring on board, how to evaluate their skills and how to train them so that from day 1, they can actually deliver. Ugochi is a participant in the High Growth Coaching Program 2020. Catch up on her business journey on Instagram, Facebook and Twitter.
VISA SPOTLIGHT SERIES ON SKINCARE ENTHUSIAST: TERRYANNE CHEBET – FOUNDER, KEYARA ORGANICS
When Terryanne’s eldest daughter was little, she struggled with a dry skin condition called Eczema. Terryanne searched for a natural skincare solution that would heal her daughter’s skin but could hardly find any in Kenya. Based on a doctor’s recommendation, she tried shea butter and it worked. Terryanne soon realised that some mothers in her circle were also searching for natural solutions to their children’s eczema. This spurred her to start Keyara Organics- a leading home-grown skincare brand in Kenya. Terryanne Chebet is a Media and Communications professional with more than 15 years of experience in Media practice, Media leadership and Management. She is also the founder of Africa’s Leading Ladies, an online group for African women to connect, learn and share experiences. She started Keyara Organics from her kitchen and it has flourished because of her expertise and passion. This piece is about Terryanne’s journey with Keyara Organics and the lessons you can take away from her experience. What is the intention behind Keyara Organics? The intention behind Keyara organics has always been to provide a skincare solution for the whole family using as many natural ingredients as we can. We aim to make products available for the man in the house, the woman in the house, the child, the toddler- we want everyone to be catered to. What inspired your decision to leave journalism to start Keyara organics? There were so many things that I needed to do with my life and I would not have been able to do them while working as a journalist. It would not have been fair to the job. It would take too much of my time and waste their time as well. So I decided to focus on what I needed to do to be able to get to where I wanted to go. I am 41 years old right now and I have been telling my friends that “this is possibly my highest productive decade so you may not see me much, you may not hang out with me a lot.”When I am 50, 60, 70, I can relax and enjoy life a lot more. I also left because I needed to be home more. As a journalist, I could count the number of times I was actually home before 10 PM for the 10 or 12 years of my career. Has your experience as a journalist helped in running Keyara? My journalistic background has helped me immensely. Being in the public eye has helped me put my brand in a place where I can reach many people. It has helped in building a better brand and getting visibility from media houses. Also, the confidence I have today may not be there if I had not been a journalist before this. What are some of the challenges you have experienced and how have you dealt with them? One of the biggest problems is the packaging and I believe this is an African problem. Many of us in the skincare space has had a problem getting quality local packaging. So we end up having to import packaging. That affects the margin because we are paying for freight and a higher grade of plastic. All this eventually affects the pricing of our products. We have thought of different ways to solve this problem and one of them involves buying a moulding machine to make our own plastics but it is very expensive. However, one of us in the skincare space decided to fill the gap by shipping in containers in bulk and then we buy from her. Sourcing products has also been quite a challenge. For instance, shea butter comes from West Africa and shipping it into Kenya is very expensive. Luckily for us, we found out that shea butter is also available in Northern Uganda and South Sudan and they are neighbouring countries. So now we source from Northern Uganda. In running your business, you interact a lot with local communities and business. In your opinion, how important do you think local communities are to the businesses they choose to support? They are absolutely important. I think that it is a thing of pride to be able to invest in our own and contribute to these little economies. I am pretty big on working with what we have locally and patronising small businesses in our communities. For us at Keyara, we source raw materials like aloe vera from local farmers in Kenya that harvest those items. Supporting local businesses will never stop being a priority for us. In a couple of years, we have seen the skincare industry in Africa grow- brands are consistently popping up in Kenya, Nigeria, Ghana and we are effectively creating an economy of our own through our patronage. By supporting local businesses, we also create gainful employment. Whether it is a full-time person or a consultant, the people who are working on packaging, the people who print out labels- the whole value chain gets impacted and enriched. The more we push for our African brands to grow and support them, the more we grow our economies. What advice would you give to someone who wants to start a business of their own? This might sound cliche but just start. Start where you are, start with what you have. Just start. I started Keyara organics with about 60,000 shillings which is 600 dollars which I took out of my salary. I bought some shea butter and some containers and began producing in my kitchen. Looking back, had I thought that let me wait for big money to come in, let me wait for a million shillings, I would not have started it. So my advice is start where you are, start with what you have and start on something that you are passionate about. Nothing beats creativity. There is a lot of copycatting in the small business space and I understand that because it is a lot cheaper and easier to start out copying someone
VISA SPOTLIGHT SERIES ON THE FOOTWEAR GENIUS: EVE MAINA – FOUNDER, SHOE SPACE AFRICA
After Eve quit her much-loved job because of unwanted sexual advances from male colleagues, she was left with almost nothing in her bank account and desperately had to figure out how to make money. Eve’s family have always traded in shoes. So for her, the shoe business is not uncharted territory. So Eve began selling shoes to make some money pending when she could get another office job. When the business began to show fruits of success, she decided to go into it full-time. Today, Eve owns Shoe Space Africa – one of the fastest-growing shoe businesses in Africa. This piece is about Eve’s journey with Shoe Space and how she has been able to grow her business from almost nothing to the phenomenal brand it is today. What is the story behind Shoe Space Africa? Starting Shoe Space was not intentional at first. I quit my job in 2016 and I was wondering what to do next. The only other thing I knew how to do asides my corporate job was shoes because I grew up in a family where my mum used to make shoes, my cousin used to sell shoes so it was an easy fall back plan for me. I did not know if it would work because I always liked the corporate life. Shoe Space started in January 2017. At the time, I had no savings so I started Shoe Space from zero. I talked to a friend in the business and she gave me some of her shoes. I posted them online and made some money from it. My capital was gotten from the money I made off those sales. I thought I was going to sell shoes for a short time and then go back to working a corporate job. However, when I started seeing headway, I decided to do it full-time. What are some of the challenges you have faced in the course of running Shoe Space Africa, what did you learn from it? I would not necessarily call this a challenge but this time last year, I experienced a tragic accident for the first time in my life. I was travelling to Kampala, Uganda by bus to consult on some shoes. At the bus station, I met a good friend of mine and because we wanted to sit together, I swapped seats with another passenger on the bus. The person that sat on the seat I was supposed to occupy passed on in that accident. My friend who had a safety belt on was thrown out of the bus and even though I didn’t have a safety belt on, nothing happened to me. I remained seated. This moment changed my life forever. After the accident, the way I thought and approached things in my life changed, my heart changed. Up until this day, when I think about that moment, I am stunned. Seeing someone else pass away on your behalf changes something in you. Many times in our life, we take things for granted. You look at your life and see all that you have achieved and you think you did it all by yourself. You forget that it is God that has brought you this far. With regards to the lockdown, the major challenge we have faced has been sales. What has helped us cope is the fact that we have an online presence. I also gave my clients offers and discounts that made my items more affordable for them. Being online worked to my advantage because most people were at home doing nothing except scrolling through their feed. Most shoe lovers are people that will purchase whatever catches their eye even if it is the last money that they have. What is your big vision for Shoe Space Africa? I want Shoe space to be a household name for quality shoes sold at affordable prices. More importantly, though, I want to leave a lasting legacy through Shoe Space. Right now, I am working on establishing a foundation that will provide Kenyan kids with quality shoes. So when you buy a shoe from She Space, you are donating a pair of shoes to someone else that needs them. So my big vision is to make sure African children that need shoes have quality shoes. What advice do you have for someone who wants to start a small business? Having a relationship with Jesus. I know not everyone believes in Jesus but Jesus us the one I give all the credit to. There is a certain kind of wisdom and clarity that you can only get from God. When you start a business, you may not be sure of what you are doing or where to go next but if you have Jesus, He will help you out with that. When you pray about something and ask for help, if He says no, if He keeps quiet or if He says yes, you know what to do and where to go as opposed to just doing things blindly and on your limited understanding. Discipline is so important. Even if you don’t feel motivated, discipline keeps you going. There are days you will not want to wake up but the discipline you have gets you awake. I call myself the 4 AM boss because I wake up at four am in the morning and I have been doing that since primary school. After I wake up I pray and get ready and then I am usually at Shoe Space at 6 am. That discipline has to be cultivated and maintained. If you want to take your business to the next level and meet more customers online, Visa is your plug! Visit their Small Business Hub to get the support you need. First 100 businesses to sign up get $200 worth of online advertising, so hurry now! This spotlight feature on Yomi Odutola is powered by Visa. Visa’s ‘Where you Shop Matters’ initiative aims to champion entrepreneurs