Top 5 technical and practical skills you need to land a job in the Communications Industry
Because I know how to write convincingly, speak in a clear, concise and catchy manner and make pretty lifestyle aesthetics— I made £800.00 one week in one of Africa’s poorest capital cities — Freetown, Sierra Leone. As long as capitalism reigns free— the comms industry will always be hiring! The word “communications”, is a broad umbrella term for many specific roles and jobs that all revolve around conveying information. If you like to talk a lot, love pretty looking things, and a fast-paced lifestyle— this sector is for you! It’s the digital golden era, and many African millennial women are turning to this sector. This is an industry that underpins the side hustle of many resourceful sisters with a side hustle. From selling home-blended essential oils on ‘the gram’ to vlogging about sexual and reproductive health. According to Biz Community Africa, trends in advertising across the continent show an increase in market competition across African markets. Nigeria, Kenya and Ivory Coast have joined South Africa as large regional advertising hubs. And though the rise of middle classes across the continent remains contested, the market strategy has been heavily sought after in the telecommunications, financial, FMCG and transportation industries. Despite literacy and digital literacy rates varying greatly across the continent— the comms industry is on the rise! The communications industry spans a wide range of sectors including television, film, radio, media and digital design, marketing, advertising, branding, public relations, and promotions, publishing, journalism, consulting and more recently social media. There are broad communications skills that every communications professional should have to be successful in each of these sectors. And, there are also specific technical and practical skills that will set you apart from others when applying for jobs in specialized departments at corporations, consultancy firms, creative agencies, government ministries, NGOs and all other organizations that have a communications department. Here are five skills, I’ve found essential for a comms professional in Africa— specifically if looking to focus on marketing, branding, and advertising. Market analysis and strategy If you can evidence this on your LinkedIn and CV then you’ll get an interview. Companies want to know that you understand that the main reason they even have a communications unit— is to sell things! You are essentially the new fancy term for a marketer! Since door-to-door sales do not work anymore, you need to find out what does! Market analysis means knowing your target market, analyzing their consumer behavior and their psyches, and then developing strategies to make them believe they need to buy into the lifestyle and ethos (the brand) of the company. If you can throw around the term ‘customer psychographics’ and actually know what you’re talking about, then your interviewer will hire you! To develop this skill you can take an introduction to marketing class on Coursera. No funds? No problem! I once took a class for free on Coursera by applying for their course scholarships. All you have to do is fill out a form that states you’re “kinda broke right now, that’s why you need courses and a job”, and through this form, you’ll be applying to take a course on Coursera for free. Good luck. The ultimate wordsmith A comms professional is ultimately someone who can convince men to buy tampons, using three words. If it’s in marketing, publishing or PR— you’ve got to be able to create and/or spot powerful work that will have your desired impact on audiences. Basic rules for writing include: know your medium (are you writing for TV, radio, social media, an advertisement, a sales pitch, a newspaper?), know your audience, and lastly— be clear, concise and striking. There are a million ways to write a million things, that fit into the right boxes for the right type of comms. When you decide what your niche of comms is— take the correct writing class for it! Whether you are pitching, writing or selling— your job is to tell a story. So tell the best damn story there is! Basic media design skills Today everything is digital. Everything is visual and everything is about aesthetic. Design is key, especially with the rise of social media. When starting off as a comms officer, assistant or freelance consultant, you will not have the budget nor the authority to outsource to a creative agency. This is not relevant for working in PR, nor radio— but in the world of advertising and branding, you will first have to make various media content yourself. Basic free online software like Canva and Mavis should be good enough to start with. Of course, you will need a decent enough camera, but luckily these days everyone has a smartphone! Most smartphones today have cameras that can substitute for a DSLR and can download multiple media editing apps. Wipe your camera lenses, download a bunch of apps, gather a wealth of media content of the specific things needed for your industry (e.g. a bunch of foodie pics, or the hottest tourist spots in your city, or natural landscapes)— and develop a website (use Wix) or some social media platforms— may be even a podcast! You can submit this with your CV to work in the following roles: the communications officer for the ministry of tourism in your country, the contributor of an online art and culture journal, or the strategic communications assistant at a company/creative agency. For those looking to go into something highly specialized like graphic design, you might want to take an online or university course on Adobe InDesign, Photoshop and Premiere Pro. Companies and creative agencies are always looking to hire graphic designers (freelance or in the house) and this is usually a fun and exciting job. Creativity and originality Know your country, know your industry, know your market— then do and be different within context! Remember you can be a comms professional within any other industry from agriculture to mining, financial/banking, government, or retail. The industry you’re in will most likely have an institutionalized way of reaching
Writing cover letters for jobs in media or communications
[bctt tweet=”Remember, it’s not about you, it’s about what you can do for them” username=”SheLeadsAfrica”] The media industry is a very cutthroat place driven by extreme timelines and deadlines. That being said, most media professionals will not have time to read through pages of a cover letter explaining every single job you have ever had or what clubs you chaired in high school. They simply want to know these five things: Who are you? Why should we hire you? What do you know about us as an organization/company/institution/publication? What sets you apart from the rest? How do we find you? Put all this in a cover letter and you’re on your way to getting that interview call back you are hoping for. How to go about this though, is where most of us get it wrong. The world changes every day with each passing day, hour, minute and second, therefore it is imperative to keep up with the constant changes going on. What worked as a cover letter say 5/6 years ago, is definitely not the case today in 2017. Check out the dos and don’ts below which I hope will be a quick guide to writing a great cover letter. DO: Start off with a very intriguing first sentence The media/comms industry is all about being creative and thinking of different angles to put points across. Do not just say, “I’m applying for this position because I really need a job and I feel this would be it”… Let’s avoid the tired cliches, shall we? Start with what you know, which is your field, where you saw this vacancy and that you are interested in the position. This, first of all, gives them an assurance that their ads are being seen. Secondly, it tells them you know you fit the description by saying what you do already and lets them avoid wasting time reading the entire letter only to find out you don’t even know what you are applying for. DON’T: Start writing out a detailed description of your resume or LinkedIn profile By the time an editor, HR officer or head of department is receiving your cover letter, he/she has already looked at your resume. Do not waste time filling cover letters with repetitive content. DO: Tailor your cover letter to the job description Generic cover letters are a lazy way of applying for a job and they can be sniffed out from a mile away. A good example during my time working at an NGO, I was tasked with the job of going through various applications that had come in and had to cut them down to at least seven from 30 files. Out of the 30, half the group had exactly the same cover letter, copied and pasted from a popular career website, just different names and sent on different dates. That saved me a lot of time in terms of evaluation but it cost those candidates a job because they did not bother to actually write a detailed cover letter. Answer the questions they are asking by saying exactly how you fit the job requirements and you can provide one or two examples of what you have done in relation to the position. [bctt tweet=”Applying for a job in media/communications? Here are tips to write a stellar cover letter ” username=”SheLeadsAfrica”] DON’T: Go overboard with selling yourself Remember, it’s not about you, it’s about what you can do for them. Focus on that. Don’t talk so much about where you went to school, or the accolades you achieved. In this industry particularly, your honours, summa cum laude nod, distinction… aren’t prioritized as much. Someone with a Ph.D. can just as easily be outshone by a freshly graduated senior from college, it all boils down to efficiency, skill and how badly you want this job. Show them you are worth the investment, don’t tell them what they could have easily looked up on Google. DO: Your research Find out all you can about the place you are applying to. Talk to them about their visions, their values, their goals. Show them how adding you to their team will contribute to bringing about even better communication campaigns or how efficient of a designer/copy writer/editor you are thus providing a fresh approach to their brand/publication/business. Show them you know them and that you are ready to not change things around, but contribute to an already well-established organization. DON’T: Have grammatical errors None whatsoever. Cross all your Ts, dot all your I’s, have every comma, period and apostrophe properly placed. Proof-read your letter once you are done writing to make sure there are no typos, spelling errors etc. Have someone else check it as well to have a fresh set of eyes on it. There have been cases where an entire application has been cast aside due to one single typo in the cover letter. This industry is very detailed in the work they do and a simple mistake such as wrong spelling or a missing piece of information can cost them millions in the long run. A cover letter with grammar mistakes shows you are not meticulous and are sloppy with your work thus a liability to the company. DO: Be brief I’ll reiterate the concept of time. Most people in these industries will most likely skim through these applications than actually read through them. They will look for the five things mentioned above and tick off or cross out where appropriate and move on. Anything more than a page will not be considered at most organizations because again, no one has time to read through all that. Do be brief and concise yet include every detail you deem important to you and them on there. The art of paraphrasing comes in handy when applying to fields such as these. [bctt tweet=”A cover letter to the UN will be very different from a cover letter to a travel magazine” username=”SheLeadsAfrica”] DON’T: Forget to provide contact information If
Emma Macharia: Invest in data and analytics from the beginning
[bctt tweet=”EM Consulting exists to help such businesses scale through effective communication” username=”SheLeadsAfrica”] Emma Macharia is a communications consultant at EM Consulting, a communications firm based in Nairobi, Kenya. EM Consulting is dedicated to helping start-ups and SME’s grow and scale by effecting impact based marketing and communication strategies and tactics. Passionate about life, people, and business, Emma loves insightful conversations and turning ideas into successful business stories. Emma shared with SLA her thoughts on the Kenyan start-up ecosystem and her tips on effective marketing for start-ups. What are your thoughts on the Kenyan start-up ecosystem? How does your company fit into it? Kenya’s startup ecosystem, in my opinion, is at maturity level. By this, I mean that we are slowing moving from the hype of entrepreneurship and now starting to look at the sustainability of businesses. We are evolving from collaborations into partnerships and similarly from churning just new products and services to products and services that are customer focused and scalable. EM Consulting fits into this system simply because it exists for one agenda only which is to help such businesses scale through effective communication with all their stakeholders; suppliers, customers, shareholders and so on. We help your business speak one language to get everyone growing and moving in the same direction. How easy (or difficult) was it for you to step up EM Consulting in Kenya? How did you overcome any challenges? Setting up EM Consulting in Kenya was not too difficult because of continuously improved business facilities and regulations that make the process of setting up a business more flexible. Similarly, the relevant government institutions have begun opening up to entrepreneurs and taking a more active role in the entrepreneurship space in Kenya. However, building a communications firm in Kenya was quite a challenge due to the cut-throat nature of the industry. For this, I ensured I built my business on values that would withstand the industry such as innovation. Also, I ensured to surround myself with people of different skills sets and expertise to help me create a solid and well-planned business. Some of these experts include financial experts, tax consultants, brand strategists and technology experts. [bctt tweet=”I ensured to surround myself with people with the expertise to help me create a solid business” username=”SheLeadsAfrica”] What do startups get wrong when it comes to marketing? When it comes to marketing within a startup, it is very easy to initially place the customer in the back seat of the business. Between figuring out your financials, to perfecting the product and pleasing investors; customers tend to take a back seat in the scheme of things. This is where I feel startups get it wrong. If startups and founders mastered two key things then their solutions would be irrefutable. These are; the problem around the solution they are working on and the value proposition of their solution to their customer. If there is one thing I would advise all startups to have on the back of their hand it is their customer; to do this, collect insights, and invest in data and analytics from the beginning. How can start-ups leverage their brand to achieve business goals? Your brand is your credibility, so to this, I say build a brand that attracts your customer to your business. Communicate correctly and efficiently; figure out the one message you want your customers and stakeholders to pick from you and communicate it efficiently. Also, invest in a marketing plan to reap well from your brand. How do you hope to inspire current and future entrepreneurs? How can they get it right? Through the training service of EM Consulting, I speak to and train businesses and entrepreneurs on the value and leverage of the customer in building a business. Through these training sessions, I am able to share insights and trends about different kinds of consumers and audiences in different industries hoping to spark new ideas and innovations amongst entrepreneurs. How to get it right? Learn from and listen to your customer. There are a lot of benefits to focusing your business on the ‘consumer;’ it helps with forecasting the numbers, it helps you anticipate future trends and therefore innovate accordingly, it helps you build a business beyond yourself. [bctt tweet=”Figure out the message you want your customers/stakeholders to pick from you & communicate it” via=”no”] What’s your major challenge as a startup that caters to other startups? My major challenge as a startup working with startups and growing businesses would have to be money and buy in. I have learnt that the reason a lot of businesses are failing at communications and marketing is because they do not budget for it like any other business function. Secondly, a lot of entrepreneurs and business owners overlook the role of effective communication on their bottom line. This is why I decide to include training and business consulting in my range of services to listen to my clients immediate and long-term business needs, and show them how effective communications will help them get there. What communication trends have you noticed as more impactful for African businesses? I personally think Africans are by nature early adopters of technology among other solutions and that is why platforms like Facebook, WhatsApp, Uber, and even LinkedIn thrive in our markets. However, in the last few months is when I’ve seen African businesses applying these technologies to their context and markets. A great example is how service industries use WhatsApp or Telegram to build niche communities with their customers and share more personalized content or using Facebook communities to educate customers and build customer lists. Other communication trends include getting in touch with Generation Z consumers who are more focused on purpose and changing the world forcing businesses to relook their social impact as well as sharing more authentic communication to reach them. If you’d like to share your story with She Leads Africa, let us know more about you and your story here.
Upgrade your PR Game: Lessons from Wimbart Global PR & Media #SheHiveLondon
Jessica Hope, founder and managing director of Wimbart PR joined us over the weekend at #SheHiveLondon. With over a decade of experience at places like iROKOTv, Jessica launched Wimbart Hope earlier this year. No matter the size of your business or brand, PR can help upgrade your business. In this installment of the #SheHiveLondon catch up, we share key takeaways from Jessica’s sessions on how to master the PR game. On the importance of PR for African businesses PR can help your business or brand majorly by giving you that all-important exposure. It expands your audience and helps prove that you are legit: it’s one thing to tell someone that you’re great, but when other publications or news outlets do it, it’s another level. Someone reads about you, they get curious and start to build trust in your product. That’s what brings you one step closer to closing a deal or making a sale. On starting her own business After over 10 years of building and honing her PR skills, Jessica Hope stepped out to launch one Wimbart PR. Wimbart found it’s niche: African Tech startups and it is flourishing. She never let any social challenges get in the way – recalling one time she went to an industry event six months pregnant and still managed to close multiple deals. She recognised that business is about making that personal connection. So by putting your real authentic self out there, all sorts of opportunities jump out at you. Mentoring also helped her to make the move from employee to M.D. Having worked for university friend turned iROKO TV CEO Jason Njoku, he encouraged her to take the plunge. On developing the right PR strategy Start to build your own narrative. Your narrative is the story of your brand and how your product is going to help customers. It’s what makes you unique and interesting. It’s not just about the story though, if you can back it up with good data and already have endorsements from other people, your story gets stronger. When you’ve crafted your story you can pitch it to publications, to in-house journalists and freelancers why can then feature your work to their audience of thousands (and maybe even millions if you’re lucky). On working well with the press Creating the right narrative isn’t the only important thing to do, you have to be a careful planner. Everything in publishing works on schedule, so if you’re interested in getting a story in for Christmas, you should be pitching it to publications months in advance. Ask around, go to industry events to meet journalists and get to know what they want. (That’s right networking is unavoidable, no matter how awkward it might seem at first). Remember many businesses are trying to do what you’re doing, and sometimes being one of the first to reach out to the press will give you the upper hand. Journalists are on strict schedules and also quite cynical make sure your pitch is high-quality, interesting and timely. Remember while the goal is to build your media presence, it doesn’t always happen overnight. Be patient and be prepared to get ignored at times, don’t worry, it happens to the best of us. Just stick with it, persistence pays off. On embracing the quirks of your brand or business To put it frankly, the fact that you exist is not news. When pitching your brand or business you need to think about what your ‘so what?’ is. News outlets get hundreds of stories a day, what is it about you that is specifically interesting? Jessica used the example of AfroEmoji. While the app was relatively simple, it was pitched to the international market as ‘Africa’s first Emoji brand’.The app got featured on CNN and the Huffington Post which led to thousands of downloads. Even though there were a few side-eyes about how the African Emojis all looked suspiciously Nigerian, the controversy helped the buzz and put it on the map. Embrace your quirks and let your personality come out. You can’t please everyone, no matter how hard you try. On building partnerships with the press The African business ecosystem is still being figured out by international media, this means that it can be tough to get noticed. You can help journalists out by giving them context and a full backstory around your journey so far. On the plus side, unlike some African publications, Western publications don’t usually charge for editorial features (nothing better than saving some $$$). Never forget that relationships with journalists can move from purely business to a more personal connection in the long-term. When you think of this as a journey, not just a one-time goal, developing PR partnerships comes right into your reach.
How to start a media company with no money and no clients
If you’re ready to take the leap and start your own media and communications company, there’s no reason not to! Sometimes life requires you to take just jump and make your idea a reality. There must be some method to the madness though especially when you’re on a budget and have no clients upfront. We got some insider tips from Anne Mazimhaka, co-founder and creative director of Illume Creative Studio, a communications agency based in Kigali, Rwanda. Launch online There’s no need to launch your company with a cocktail party, bottles of champagne and a fancy guest list filled with big names that likely won’t show up. Go the easy way and start with a simple but good looking website. Like with Squarespace which offers solutions for easy websites that will be eye-catching enough to your future clients. Your website should clearly list the services you offer. Remember to keep things clear and direct, let people know what you’re offering from the word go. As a communications agency, you can start out offering services such as content development, creative consultancy, editorial roles and social media strategies which you can offer from the comfort of your home. Your contact details should also be well displayed for when people need to reach you. Make full use of your network This is something that you should start on before you take that leap. Build a network through attending events and rubbing shoulders with the change-makers in the industry. Save their business cards and contact details for when you’re ready to launch your company. As your launch date approaches send a newsletter announcing it through a service like MailChimp. The key is the leverage the power of your network, and when contacting them do so strategically. Emails easily get deleted but people do not mind receiving an email announcing a company if they can see what’s in it for them. This is why you should include an offer in your initial newsletter, such as 20% off for first-time clients. This is a great opportunity to attract clients. Invest wisely You’ll want to ensure any little money you have is spent wisely. Get business cards and postcard sized pamphlets printed out. These should again advertise your brand and the services you offer. Once your business cards and pamphlets are ready, you should reach out to people who you would target as clients and leave those behind with them. This way you’re doing your advertising yourself. By the time you snag your first couple clients you’ve set the ball rolling. When people see the value in what you have to offer, they will come flooding in.
Beginner’s guide to marketing to an African audience
Now is a good time to become a game changer. Social media has allowed the world to get a cultural peak into the diversity of African culture. From Azonto music to African films, many African media outlets are re-branding Africa’s image to the world. Social media has given us the global platform to have unfiltered control over our own images (no pun intended) and build meaningful connections with those who are like-minded. Take advantage of the global opportunities that the internet has to offer. Working within the field of marketing is based off of the relationships and connections that you build with others. When others see that you are of value to them in some capacity, they are more inclined to support you. Content is king (or queen)! Your content must reflect your values. If your mission statement says that you believe in high quality, but your social media images look like your little cousin Kofi took them, nobody believes you. High quality photos are non-negotiable. The majority of your digital audience will most-likely have smartphones, if they can take semi-professional looking photos with them, at the very least, you can do the same. About 55% of online users leave a website within the first 15 seconds, this leaves little time to make a great first impression. You should always “sweat the small stuff”. Have an eye for detail. Putting elements of your personality into your marketing strategy sets you apart from the rest. It shows a level of creativity that no one else can effectively duplicate because there is only on you. Engage with your audience You have to tap into your audience’s needs on an emotional level. You must engage with your audience so that they feel connected to your brand; this is how brand loyalty is developed. Take the time to define who your target audience is and create content that is relevant to them. Be as personal as possible when addressing your audience, they need to know that they are valued. Implement nuances that remind them of their culture so that they feel a level of nostalgia and camaraderie in association with your brand. Allow your empathy to shine through. Show your core audience that you “get them.” Please understand that social media for brands is really not about self-promotion but rather to engage with your audience and build trust. Brands should use their social media platform to learn about their customers needs and find solutions for them. When you are marketing, you are in the business of solving problems. It is imperative that you take the time to know and grow with your audience. In knowing their values, you can develop marketing strategies catering to their interests. Majority of online activity for many is done on a mobile device (i.e. tablet or smartphone). Your website must be mobile friendly, responsive web design needs be integrated into your website. Responsive web design is “a web design approach aimed at crafting sites to provide an optimal viewing experience—easy reading and navigation with a minimum of resizing, panning, and scrolling—across a wide range of devices (from mobile phones to desktop computer monitors).” If visitors have to struggle and constantly scroll across the screen just to read a sentence, they will easily become annoyed and less likely to visit again. Your website should be easy to navigate. If you are selling a product or asking visitors for donations on your homepage, visitors should not have to maneuver through three different webpages before finding the right button to click. People in the digital age are less patient, you have to find ways to accommodate that. I beg, “African time” need not apply in the digital world. Create customer profiles When marketing to an African audience, create a customer profile. A customer profile is just a detailed description about who your target customer is. Many marketing teams do this in order to make customer centered decisions that appeal to their target customer. The customer profile could include the following: Name Age Hobbies Where they live Favorite movies Goals and aspirations In addition to the above, you can even google a picture of what your target customer would look like, be as visual and descriptive as possible. According to user experience researchers from Experience Solutions “most projects evolve from an idea, and grow through the opinions of influential members of the project team. The trouble is that these influential members of the project team are rarely the end user or customer. This often results in a product or service that doesn’t quite meet customer expectations or needs…” Having a thorough customer profile serves as a reminder as to who your target audience is. You are more likely to accurately focus your branding strategies around their interests. Make Google analytics your best friend Make Google analytics your best friend. Google analytics is a free web service run by Google that tracks and reports your website traffic. You can use this tool to track the geographical location of your users, view which pages on your website they are visiting, the time of day that they visit the most, and a host of many other details. In knowing how your audience moves, you can study trends and plan strategically. For example, if Google analytics shows that your blog has that highest amount of web traffic on Tuesday’s between 3-5pm, you may want to release new blog posts during that time. There are plenty of videos on YouTube that walk you through the process of using Google analytics. Africa is not a country Finally, marketing to an African audience requires significant research. Africa has over 50 countries, each of which has its own unique culture. A marketing strategy that works in Nigeria may not work in Kenya. Collect data, analyze and respond accordingly. As long as you are working with a well-defined goal in mind, it is easier to establish your target audience and market to them effectively. Have any other tips on marketing