8 Essential Skills Every Business Owner Needs to Learn
As an entrepreneur, I make sure to educate other ladypreneurs about the importance of investing in themselves. While investing in yourself and business might cost you a lot of money, it gives you long-term benefits such as the advantage of building valuable skills that would benefit your business and improving your strengths over time. Let’s […]
Oluwatoyin Egedi: From Stay at Home Mom to Piloting Women Empowerment
Oluwatoyin Egedi is a Civil Engineer by training but an entrepreneur by decision. She currently sits as the CEO of Rullion Capacity Builders Foundation – a social enterprise that seeks to empower women with skills to start profitable businesses right from home. The vision for her is to use the vehicle of skill acquisition to […]
Oghenekevwe Omotosho: I started Oh Wow Popcorn in my kitchen, now its selling across Nigeria
Oghenekevwe Omotosho is a graduate of computer engineering. She obtained her B.Eng at the Enugu State University of Science and Technology, Nigeria. She is also a creative thinker and serial entrepreneur. Kevwe is the CEO and creative director of the unique popcorn brand – Gimme Oh Wow Popcorn & Events – makers of the popular […]
Social Media: The Future of Customer Service?
It’s 6 am on a Tuesday and your alarm goes off for work. You leisurely roll over to grab your phone to stop the bothersome ringing. Yawn, stretch, scroll through your social media feed. Sounds about right? Our daily lives are deeply intertwined with technology, from the moment we wake up, to the time we go […]
The Art of Customer Service every business should adopt
As important as branding and advertising are, one of the most important elements of selling a product/service is customer service. Excellent customer service puts your business ahead of the competition as it is something that is often missing from the a lot of countries, especially the Ghanaian business model. Small businesses tend to jump straight […]
9 Business Lessons from My First Year of Business
Like many people, I was faced with the dilemma of deciding whether or not I needed to attend business school to start my business as I had no experience. However, I finally decided to be brave and start my business without any experience. In my one year since starting, I have learned the following lessons. […]
Facebook Live chat with Anita Ottenhof: How I built a world class hospitality business(Aug 23)
It’s certain that one thing that can make or break your business, is your approach to customer service. Gone are the days of saying “This is Africa” as an excuse to mediocre and bad service delivery. It’s all over Jackie. Join us for a Facebook Live discussion on Wednesday, Aug 23rd, with hospitality and customer service […]
The Customer Service Series: Develop trust at a distance
[bctt tweet=”If customers don’t trust your business, your chances for success dramatically reduce” username=”SheLeadsAfrica”] Distrust is the bane of every entrepreneur’s (especially those operating in the ‘very’ skeptical Nigerian market) existence. So in this post, I’ll be talking about some easy ways you can build and sustain trust with your customers and consequently enjoy more […]
The Customer Service Series: Don’t interrupt your customers
[bctt tweet=”You’re going to have to get your customers attention one way or the other, just don’t interrupt them” via=”no”] I’ll make this one very quick. Here’s a simple fact, people do not like ‘marketing interruptions’. Take these two scenarios. You’re listening to a radio station but a jingle comes up, so you tuned out. […]
The Customer Service Series: Be at the start of your customer’s journey
[bctt tweet=”Think your customer’s journey begins when they reach you? Think again” username=”SheLeadsAfrica”] Some weeks ago I started reading a book on customer experience called How to Wow by Adrian Swinscoe. The practical insights contained in the book are pretty much what inspired The Customer Service series. Over the next few weeks, I’ll be sharing […]