It’s certain that one thing that can make or break your business, is your approach to customer service.
Gone are the days of saying “This is Africa” as an excuse to mediocre and bad service delivery. It’s all over Jackie.
Join us for a Facebook Live discussion on Wednesday, Aug 23rd, with hospitality and customer service expert – Anita Ottenhof, who will teach you how excellent customer service can help you build a world class hospitality business.
Anita Ottenhof operates a luxury boutique hotel in Ghana – Villa Monticello which has a 100% female management team and has recently been nominated by the World Travel Awards in the category of Africa’s Leading Boutique Hotel.
Being in operation for 6 six years now, Anita wants to prove to the world that excellence can be achieved in Africa by an African woman.
Register below to join this session and ask Anita all your pressing questions.
Some of the topics we’ll cover
- Breaking into the Hospitality Industry
- How customer service can make or break your business
- Training your staff to be customer service champions
- 5 steps to having a customer service focused culture
Facebook Live Details:
Date: Wednesday, August 23rd, 2017
Time: Accra 1 pm // Lagos 2 pm // Joburg 3 pm
Watch video here:
She Leads Africa Facebook Live with Anita Ottenhof ( Senior Guest Relations Manager) – Villa Monticello. How I build a world class hospitality business. Join the She Leads Africa community by visiting SheLeadsAfrica.org/join
Posted by She Leads Africa on Wednesday, August 23, 2017
With almost ten years of extensive experience in the hospitality and travel industry within Europe and Africa, beginning her career in Amsterdam with KLM, Flying Blue, Anita Ottenhof has a natural flair and passion for exceptional customer service, and for the past three years has been a part of the management team at Ghana’s premier luxury boutique hotel Villa Monticello.
Stemming from a credible background, she holds a degree in Travel and Hospitality Management from ROC College Leiden- Netherlands and a certificate for strategic marketing for hotels and restaurants from the Cornell Hospitality School in Ithaca, New York.
Having completed first class training at Africa’s leading boutique hotel – “The Saxon” and various hotels within the continent, Anita is well equipped to take on a challenge. She is an innovative and versatile professional with excellent interpersonal skills and a drive for consistency with an eye for detail.
With a profound understanding of the hospitality industry, Anita foresees the need and acquirement for quality-trained hospitality personnel’s within Africa.
She is currently studying a HR course at the International Hotel School in Johannesburg, which will enable her to facilitate programs that will support the Human Resource division in her industry.