The art of public relations
[bctt tweet=”A degree isn’t enough to be a PR specialist, we share insider tools and tricks to the industry” username=”SheLeadsAfrica”] Public relations is a strategic communication process that builds and manages mutually beneficial relationships between organizations and the public. This article breaks down public relations for those considering a career in the industry. Who is the “public”? Public, in PR terms, is anyone who ever has or ever will form an opinion about a client. Depending on the nature of your client, these could include clients, potential clients, members of the local community, members of the media, online fans etc. Public relations success requires a deep understanding of the interests and concerns of each the client’s many “publics”. The public relations professional must know how to effectively address those concerns through Publicity. Why is public relations important to an organisation? Public relations can be used to protect, enhance or build reputations through the media, social media, or company generated communications. The world of business is characterised by fierce competition and in order to win new customers and retain the existing ones, companies not only have to distinguish themselves from the competition but must also create and maintain a positive public image. A PR specialist or firm helps them both create and maintain a good reputation among both the media and the customers by communicating on their behalf and presenting their products, services and the overall operation in the best light possible. A positive public image helps create a strong relationship with the customers, which in turn increases the sales. Public relations people working for a company may handle consumer relations, or the relationship between parts of the company such as the managers and employees, or different branch offices. Which situations or crisis may require public relations? A client may need PR for many situations including; Technical problems Human error Executive wrongdoing/legal problems Any bad publicity generated from internal or external sources Building a new business or brand Communicating major changes in the organisation that may affect the public, for example, moving to a new location or new management. How does a PR practitioner work? A good PR practitioner will analyse the organization, find positive messages and translate those messages into positive stories. When the news is bad, they can formulate the best response and ease the damage. PR people are image shapers. Their job is to generate positive publicity for their client and enhance their reputation. [bctt tweet=”A good PR practitioner will analyse the organization and create positive stories” username=”SheLeadsAfrica”] What are the public relations tools and techniques? PR specialists use a number of tools and techniques to boost their clients’ public image and help them form a meaningful relationship with the chosen target audience. To achieve that, they use tools such as; The writing and distribution of press releases Speech writing Creation and execution of special events designed for public outreach and media relations Conduction of market research on the firm or the firm’s messaging Expansion of business contacts via personal networking or attendance and sponsoring at events Writing and blogging for the web (internal or external sites) Social media promotions and responses to negative opinions online Newsletters to new and existing customers Using the mentioned tools, PR specialists give the target audience a better insight into their clients’ activities and products/services as well as increase publicity. What skills are required to be a PR specialist? A PR specialist is usually required to have a relevant type and level of education such as a Bachelor’s degree in Communications or Journalism. Proper education, however, is not enough. A PR specialist needs certain skills in the first place such as excellent writing and verbal communication skills. Two other important skills for the PR professional are; The ability to work under pressure and to be able to answer a variety of questions including unpleasant ones. For example, if the client is under a public “attack”, a PR specialist needs to establish a control over the situation and protect the client’s good reputation. People who work in PR are regarded as experts in media relations. They’re often asked to train employees on how to effectively communicate with the media, particularly during print or TV interviews. Public relations can’t function without the press. PR professionals spend most of their day maintaining existing relationships and cultivating new ones with journalists and other members of the mass media.
Frenny Jowi: Never muffle your dreams thinking that you are not ready yet
[bctt tweet=”Reaping profits from the media space while vouching for public-interest journalism is Frenny Jowi’s hustle” via=”no”] Frenny Jowi is a journalist, a digital media and PR consultant. She also creates media coverage strategies with a bias on social media campaigns. Currently Frenny is the lead consultant at Media Focus on Africa, as a media relations trainer, digital journalism trainer, and radio producer. For 4 years Frenny had a successful career at one of the world’s leading international broadcasters, the BBC. While working for BBC Africa both in Kenya and the United Kingdom, she led several productions including creating digital content for younger audiences and news coverage of historic president Obama visit to Africa. Showing off her inner #MotherlandMogul, Frenny is also the Founder Image Masters PR & Communications, where she works in partnership with the UK-based Peter Burdin Africa Foundation and world roving Ilona Eveleens Media. To top that all off, Frenny also works as a volunteer youth mentor and freelance journalist. Tell us, how did you get to the BBC from a local Kenyan media house? I worked briefly at a little-known community radio station, Exodus Network, then moved into a giant newsroom, the Nation Media Group headquarters in Nairobi. It was my first real experience of working in a converged in newsroom. I enjoyed the complexity of things. KTN came to recruit from my school when I was in my third year. My adventurous self then jumped into TV journalism. All this while, the editors made me file international stories as a trainee reporter. The tone of the wire copies about Africa made me uncomfortable. I wondered, where was Africa’s genuine voice on the global debate and take on issues? I wanted the news through African eyes for the world. As a young African I was best placed to tell the story. The international broadcaster I had grown up listening to, was the first to spot my talent, so I joined as an intern after doing some voice test, translation and script writing interviews. I started off as an intern at the East Africa Bureau in Nairobi and quickly gained skills as a bilingual reporter and producer for BBC Swahili and many other BBC World Service Programmes/ My favourite was and still is the Fifth Floor Programme. I told the African story as I had dreamt. I was nominated for the 2014 Kenya Annual Journalism Excellence in Journalism Awards. [bctt tweet=”I told the African story as I had dreamt – Frenny Jowi ” username=”SheLeadsAfrica”] What prompted you to move back to Kenya? Moving to London to work for the BBC was one the most exciting moments in my career at the BBC. I loved London’s palace gardens! Kensington was my best, the Gothic architecture and the Thames during summer. After one year of doing so much including producing President Obama’s visit to Africa, my work visa practically sent me packing! That was not a bad thing, I was to wait for one year cool off period to renew my work visa, but then came flooding ideas of what I could do at home instead of a rigorous visa application process. At the time when I lived in London, there was a growing anti-migrant sentiment. My work visa had labeled me such, migrant staff. London treated me well, but I don’t want to shy away from saying the migrant stories made me very uncomfortable. I was working from the centre of the world when waves of Brexit became more pronounced. I was right at the centre of one of the world’s most influential broadcasters when news of drowning African migrants would dominate the news for weeks. Meeting my former schoolmates who had settled in London permanently, we often talked much about we could do for the continent, it wasn’t just talk for me. I am back home to do something for the continent. Why do you call yourself a media entrepreneur? When I started working in the newsroom, I realized the industry was evolving fast and profits were put first. I felt that this compromised storytelling as public interest was given second priority or none at all. I also saw the potential in digital migration and social media that opened up space for multiple media houses. This was supported with more democratic space in Kenya, that allowed countless radio and TV stations to operate freely. So, I sought to reap profits from the growing media space. At the same time, I wanted to rigorously vouch for a public-interest journalism model. Despite lacking experience in running a business, I registered my company and started off pitching for work as a communications consultant and content producer. I was confident the myriad new radio and TV stations needed quality content. It was just the right time to turn my journalism skills into a strong business idea. My company, Image Masters, had been a dormant Facebook page for four years. I breathed life into it, created a company profile and hit the ground running producing for the BBC’s Arts Daily Programme. I then moved on to consult for KTN, a leading TV station in Kenya that was then setting up Kenya’s first 24-hour news channel. Since then, I have worked with many other clients create alternative educative content for younger audiences. My biggest project now radio plays and shows themed on women leadership. I have a bias for social media which many organizations are now embracing as mainstream. One year on, I am now proudly self-employed and working with great partners to deliver for clients. I am leveraging on partnerships to compensate for the need of staff. The future can only be bright. What is the first thing any young woman who wants to start out as a media entrepreneur do? Let confidence and courage lead you. Never muffle your dreams thinking that you are not ready yet. Carefully reconsider your talents, skills, and networks. Figure out how much of your abilities are lying underutilized. Get to work. I know you may
Job hunting 101: 6 survival tips for the aspiring Motherland Mogul
[bctt tweet=”Are you feeling personally victimised by the job application process? These tips are for you” username=”SheLeadsAfrica”] Anybody here feel personally victimised by the job application process? Yeah, me too. I thought having a degree would mean people would come knocking at my door, begging me to work with them. Wishful thinking. I’ve come to realise the job is not going to find you, you’ve got to go to look for it. The process can be so tiring but it has to be done, you know, if you want food on the table or that life you’ve always dreamt of. First-time job seekers, this one is for you; welcome to job hunting 101. The devil is in the details Your C.V is the first thing your potential employers will see. They need to be able to pick out key highlights of your professional experience at a glance. It is also important to streamline your C.V, what about it says ‘I am perfect for this job‘. Remove irrelevant details. Nobody needs to know you got mad skills with the knitting needles unless you’re applying for a job in the weaving industry. If that’s the case, make sure your portfolio shows all you can do. Make sure your professional accomplishments are distinguishable, that’s how you get your brand out there. Your cover letter is just as important. Be prepared to write countless versions, each tailored for the company you are applying to. Research the company. Add small details, such as why you like the ethics of the company or how you would be a great fit. This lets them know that you aren’t sending a generic cover letter but that the interest is real. Apply, Apply, Apply!!! The application process can be slow and tedious. Set aside a day to focus on sending out applications. The truth is that not everyone will respond. Don’t give up! There is no harm in putting your C.V out there, it is more likely to do good than harm. Be proactive, drop your CV off at places you are interested in. Don’t worry about your pride, she can’t get you a job, determination though? She is your best friend. You’ve got to be prepared to do whatever it takes to get your foot in the door. Don’t underestimate the power of resources like LinkedIn. Create a detailed and notable profile that will make you stand out as a viable candidate. You can also use LinkedIn to reach out to professionals in your field to check if they have any openings or ask for advice. The resources are endless, use them to your best advantage. Apply for your dream job, apply for the practical jobs. The key thing here is to never stop applying. I repeat. Never stop applying. [bctt tweet=”There is no harm in putting your C.V out there, it is more likely to do good than harm” username=”SheLeadsAfrica”] Be patient Easier said than done, right? Companies are more likely to not respond to your application and somehow actually receiving a rejection email is more comforting than deafening silence. Don’t be discouraged, something’s gotta give. Something will give! The worst expectation you can have when you start applying is that job offers will flow in constantly. Getting your first job could take months but it will happen, it’s not impossible but it’s not easy either. Just keep swimming Getting a job after university or after a slump is hard. Especially when it feels as if everyone around you is getting great jobs, moving forward and leaving you behind. This is on top of the actual overwhelming feeling of job applications. People sit and tell you to get a job as if you can wake up, snap your fingers and have it. The external pressure is suffocating. Remember, don’t compare journeys, your path is just that, yours. Comparing yourself to your friends won’t get you a job, it will just make you miserable. Focus on what’s important and go get it. [bctt tweet=”Comparing yourself to your friends won’t get you a job, it will just make you miserable” username=”SheLeadsAfrica”] Go the extra mile At some point, the job hunt will make you feel like you are going crazy. You’ll find yourself applying to jobs that seem out of your field. And that is okay! Look at job opportunities that may require you to step out of the traditional thoughts of how your career should look. Each experience should inform and be a stepping stone for the next. Connection is key People like to make you feel that asking for help when looking for a job is shameful. Nobody got time for that. Put your pride back in your pocket, you don’t need her. Network and connect. Jobs are often about who know as much as you having the necessary skills for them. It is key to keep contact with people in your industry, even if it is with your peers or with someone you once interned for. Keep yourself on their mind, so when opportunities arise they think of you first. When someone sees a job that they may not be available for or isn’t in their field, they can refer you. Make and keep strong genuine connections. Connect with as many people as you can and stay in touch, help others out, the path to employment isn’t one you have to walk alone.
Ngasuma Kanyeka: Creating cutting edge communication solutions
[bctt tweet=”You have to have a 360-degree view of the world around you to create the type of solutions we do” via=”no”] Known for her tenacious spirit, humor, and sharp thinking, Ngasuma Kanyeka is a Dar e Salaam based entrepreneur, strategic thinker and feminist. Her company, Capacitate Consulting Ltd creates cutting edge communication solutions for institutions and governments. Ngasuma was involved in the creation of the national communication strategy for the oil and gas sector in Tanzania in order to manage expectations of various stakeholders. She has been an integral part of the African Union Youth Volunteer Corps since its inception. When asked which colour crayon she would be if she was added to a new crayon box her answer was RED because that describes her bold passion. Ngasuma shares her passions and entrepreneurial experiences which I hope will inspire you to harness your talents. What is Ngasuma best known for? I am known for my tenacious spirit, humor and sharp thinking. Also, I am an incurable sarcastic enthusiast who loves a good play on words (I have an artistic flare). I am known for being a dynamic, strategic thinker who loves a good challenge and for lighting fire under peoples’ backside to get moving. I visualize a lot of the world and I believe we are more connected than we realize. Oh and without wanting to change it, even if I could, I am an African, a feminist, a woman (these three are not in any particular order of priority) and fundamentally a human being. A little hippy, a little nerdy and a little cool. What is Capacitate Consulting Ltd and what prompted you to start it? As part of my Masters’ studies, I investigated women who prevail beyond their circumstances and manage to achieve wellbeing. This was based on a psychological theory known as Salutogenesis. I was fascinated and I learnt a great deal about women who managed to navigate their existence and lead balanced, thriving lives. I met a woman who really impressed me and made me question how I had ended up with 17 years of education and I had not recognized my own power and the endless opportunities availed to me in this world. That is what prompted me to start Capacitate. I met a woman who really impressed me and made me question how I had ended up with 17 years of education and I had not recognized my own power and the endless opportunities availed to me in this world. That is what prompted me to start Capacitate. From a young age, I started to volunteer my skills and expertise and enthusiasm. When I was just 16, I was running environmental campaigns with the Jane Goddall Institute. Also, I was engaged in my community from teaching kids in my neighborhood during my holiday break to running awareness campaigns to empower girls. I have always been a busy bee, refusing to see that there were challenges too great to be tackled. I have always wanted to contribute and become a doer. That is how I ended up working as a journalist, that curiosity sparks a need to voice these issues, but my analytical side wanted the numbers to back it up and so I studied for a degree in IT. Meanwhile, I was interested in human behavior which is how I ended up studying Health Promotion. It makes perfect sense to me, but it is an upheaval of confusion for people looking at my resume. I recently got a short story accepted for publication and two poems published by a UNESCO project called Badilisha. So Meanwhile, I was interested in human behavior which is how I ended up studying Health Promotion. It makes perfect sense to me, but it is an upheaval of confusion for people looking at my resume. I recently got a short story accepted for publication and two poems published by a UNESCO project called Badilisha. So Capacitate encompasses these passions, it is the coming together of skills and expertise that my colleagues and I have garnered through the years to create cutting edge communication solutions for institutions and governments. You have to have a 360-degreee view of the world around you to create the type of solutions we do. Tell me something about your last job, other than money, that has inspired you to keep doing what you do. I am actually selective about projects I take, I work through referrals. Ultimately, I want to look at myself in the mirror and be satisfied. So I have turned down several, supposedly lucrative projects that did not sit well with my value system. I did not come here to do evil. One of the recent projects I am happy about is when I led the creation of the national communication strategy for the oil and gas sector in Tanzania to manage expectations of various stakeholders. Communities, where the oil and gas extraction activities take place, believed that they would get rich overnight. This expectation management strategy will build their understanding of the sector and also create a sense of ownership for them to make deliberate steps to benefit from the sector as it develops. I wanted to be part of changing the narrative that natural resources are a curse, it lends too much to that narrative that Africa is a dark continent. We Africans are not cursed. We are intelligent beings that can manage, make decisions and make choices once we are informed of what our options are, like everyone else in the world we want the best for ourselves. I am also exceptionally proud of the African Union Youth Volunteer Corps program that I have been a part of since inception, there is no greater joy than to see the endless number of African youth that has grown and thrived from it. It is truly one of the greatest programs in the world, and it has fostered a greater understanding of who we are as a people and the
The Customer Service Series: Develop trust at a distance
[bctt tweet=”If customers don’t trust your business, your chances for success dramatically reduce” username=”SheLeadsAfrica”] Distrust is the bane of every entrepreneur’s (especially those operating in the ‘very’ skeptical Nigerian market) existence. So in this post, I’ll be talking about some easy ways you can build and sustain trust with your customers and consequently enjoy more patronage and customer loyalty & advocacy. 1. Have your customer’s best interests at heart There are so many easy ways to do this, for example, you can make your website mobile friendly, let your payment portal be secure and hassle free, offer recommendations and helpful advice. Just endeavor to be thoughtful and empathetic in how you run your business and engage with customers. Plus, and this is very Plus, and this is very key if your product/service is not the right fit for a customer, let them know that too. You don’t have to try to be all things to all people. Truth is you would get calls from prospects asking for some help in an area that’s not really your business’ thing. And while it may seem like ‘growth’ to take on that (new) customer, if that customer isn’t a good fit, it can actually stunt real growth. In some cases, trying to work with customers who are not ideal clients can lead to such a bad experience for both your business and the customer that you actually create vocal detractors for your business! 2. Be capable of delivering on your promises For example, 24 hours delivery should be just that. If for any reason you might not be able to make it happen then escalate (within the agreed time period) and by all means be apologetic while doing so. Let the product do what you said it would do and let the service experience deliver the value that’s being paid for. Never over promise and under deliver! 3. Be honest and authentic Do not collect money for a size 4, mistakenly deliver a size 3 and then make the return and refund process hellish and frustrating. Customers and clients are smart; they know when you’re being up front or when they are told a mistruth. They’ll appreciate and admire you more when you admit to a mistake, rather than playing games or even worse, avoiding the topic altogether. Finally, not to scare you, but what is always important to know is, the moment your business is not trusted by people, your chances for success within your market/industry are diminished dramatically. Cheers!
Oreoluwa Oduko: Social media helps me reach almost everyone everywhere
[bctt tweet=”I have long decided not to compromise my business standards- Oreoluwa Oduko ” username=”SheLeadsAfrica”] Oreoluwa Oduko is a graduate of law from the University of Lagos and the Nigerian Law School. She began an online business selling pets (@PawsNaija) in 2013 during a six-months-long Academic Staff Union of Universities (ASUU) strike that began while in her third year at the University. Oreoluwa had previously channeled her advocacy skills into general marketing merchandise online before transitioning into the selling of pets. Oreoluwa has a significant interest in traveling and the general lifestyle of animals. She hopes to use her legal background to fight for animal rights in Nigeria. Why did you choose to sell dogs and puppies online? I have always been involved in online marketing. Selling pets came up at some point, and it was only right to add it to my online business. I started the business at the end of 2013, during the six months ASUU strike which began while I was in my third year at the University. What other services do you offer? I am more of a link between clients and what they need. I do not personally offer all services, but I have a network of people who provide services such as veterinary, training, boarding, grooming, and walking and so on. Do your services include any form of offline transactions or are they strictly online? Kindly tell us how the chain works. For purposes of having records, all pre-contract discussions are done online (in writing). Everything else after such as delivery, veterinary, grooming, walking, training, boarding are all done offline. It’s simple really. It depends on what animal the client wants and where it would be sourced from. For example, if a customer wants a dog that is available locally, I get details of what the client wants, contact breeders who deal in that, show the customer’s options, have them choose, pay and it’s delivered to them. If I have to import, I take a request, give the client a quote. The client makes payment, I pay for the pet, and it’s shipped to me and is delivered to the client. What are the major social media channels you make use of and how do you take advantage of it? Twitter, Instagram, and Facebook. I post pictures and get people to like, retweet and share on my personal page. That helps create more awareness. [bctt tweet=”Certain people don’t understand the value of having good quality – @owhreoluwa” username=”SheLeadsAfrica”] How often do you make sales from social media? Not as much as I would like. There are several reasons why I don’t make sales. On Twitter for instance; sometimes I get as many as 600 retweets on a single tweet but no successful sale. People see a picture and breed name that they know nothing about and assume they can have it, but from little interaction with them, they realize that’s not what they want. I also do pre-purchase interviews where I ask the client various questions to ensure the pet is going to a good home where it would be taken of. There are certain breeds that I don’t sell to people who have no experience of owning such breeds and how to train or socialize them. If the person can’t meet the basic requirement, I would most likely decline to sell a pet to them. Also, because of the way my business is being run, I sell only quality pets which do not come cheap and certain people don’t understand the value of having good quality, so they don’t buy. I have long decided not to compromise my business standards by sourcing for pets from just anywhere though. Always I tell people I would rather sell one good pet to a real owner and make no money than do otherwise in a bid to make quick money. I just keep doing what I do, and I try to improve every day, increase my reach, and try to educate people on the little things. What has been the most challenging moment on social media so far? Getting people to understand how the process works and having them pay upfront. People claim to want a certain thing but are not ready to pay for quality which can sometimes be discouraging. [bctt tweet=”People claim to want a certain thing but are not ready to pay for quality – Oreoluwa Oduko” username=”SheLeadsAfrica”] What would your response be to someone who is contemplating whether or not to use social media as a marketing tool? I’d say go for it. Social media helps you reach almost everyone everywhere without physically being there; it’s a sure way to reach as many customers as you need. If you’d like to share your story with She Leads Africa, let us know more about you and your story here.
13 questions to ask before starting a business
[bctt tweet=”Do I need a business plan? and other common business questions answered by @BiznessVirgins” username=”SheLeadsAfrica”] Q&A time! There’s no perfect way to start a business, the key is to arm yourself with the right knowledge and set the ball rolling. And to help you set the ball rolling, we’ve answered 13 questions we’ve come across over and over again in relation to starting a new business. 1. How do I get funding? The best way to fund a new business is to bootstrap (from personal savings/funds, family, friends and revenue generated by the business). Pitch your idea to close family and friends, get them to believe in it and fund it. However some businesses require high startup costs; such businesses cannot be bootstrapped, funds for such businesses can be acquired from investors, banks, crowd funding, grants … 2. What kind of business should I start? Its always easier to go for something you know about, have talent and passion for. Find your talent and passion, do your research, this makes it easy to identify the right kind of hustle for you. 3. How should I choose a name? A good business name can quickly get your brand the right attention it needs. Put some thought into picking a name. Avoid random names or names that restrict you. Go for a name that won’t confuse people about what your business does. A business name should set you apart and protect it. Search the internet, especially social media platforms to see if the name you pick is available for use. 4. Do I need a business plan? When you are setting up a business on a low budget, you do not need a business plan. Simply do a lot of research, then put down your mental model for it. Be sure you reconcile this mental model with the bootstrap model as you go along, this will give you a working business model as you scale up. In the case of a business with high startup cost, a plan is required to create structure; it is important that this plan allows for flexibility as you go along. 5. How do I employ? For a bootstrapped business, at the beginning of the venture, try as much as you can to involve yourself with the various aspects of the business so you able to determine the skills required when employing. Except you are on the look out for a specialized skill, employ interns and smart inexperienced people, they are usually trainable and eager to learn. For bigger startups that are run on business plans, you can hire human resource consultants to work out the employment process. To save on costs you can use professional networking sites like LinkedIn to find qualified individual for various job roles. 6. What licenses and/or permits do I require? This depends. Find out what permits, licenses or registrations clients/customers look out for in your kind of product or service. For certain businesses you can obtain permits/licenses from local councils at a minimal cost to operate within a particular scope, you can later upgrade the permits/licenses as you go along in business. 7. What do I need to know about book keeping? Understand financial statements and bookkeeping terms; Balance sheet, income statement and statement of cash flow, net profit, gross profit, revenue, cash investment….. Keep a close eye on your cash flow, cash investments, net profit and revenue. Software applications like Waveapp can be used for bookkeeping. Also keep record of your business activities. 8. Can I operate my business from home? Again, this depends. Some businesses require a space where customers can come walk in while others do not. This is one good way to save on cost as a start-up so except its absolutely necessary, work from home and let the business grow itself to acquire and maintain a work space. 9. Should I operate a franchise or start a business from scratch? A franchise comes with structure, this reduces the amount of risk involved in setting up a business. On the other hand, a franchise requires a good amount of capital to set up, there are usually many clauses in the agreement and you never really get to build the business structure you want, instead you manage an already existing structure. Before becoming a franchisee, make sure the model is viable in your choice area, work with a lawyer, make sure its something you are ready for otherwise simply start from scratch. 10. When can I expect to become profitable? Most new businesses take up to a year to become profitable; Here are a few tips to help you stay afloat during this time Keep your expenses low Keep a close eye on financials. Engage in quick cash transactions/turnover Generate extra cash along the way by offering products and services relating to your business, make sure this does not distract you from your main business. 11. How will I cope with competition? Always stay aware of what your competition is up to. Regularly update your knowledge of what’s going on in the industry you operate. Listen closely to customers. 12. How much do I pay myself? Put yourself on a minimal salary; even if the business cannot pay you yet, keep a record of it, you can later convert it to sweat equity. 13. How do I pick a partner? A partner can make or break a business, choose them with care. A business partner should complement you in such a way that makes the business stronger. A partner is supposed to bring in something you do not already have. Have a good knowledge of who your partner is to avoid surprises, make sure you are aware of all the risks involved in partnerships. Make the partnership agreement tidy, involve a lawyer, please do not set up a partnership on a gentleman’s agreement. Goodluck!
How to handle conflict like a pro
[bctt tweet=”There are many reasons you might have conflict in your business & you need to understand them” via=”no”] The former US president Ronal Reagan is quoted as saying, “peace is not the absence of conflict, and it is the ability to handle conflict by peaceful means.” This means that conflict is inevitable: we have it at home, at work, and in our social circles. The moment you have more than one person in a group, the likelihood of confrontation arises. Why? Because of differing views, because of differences in interests etc. If you are wondering if the conflict at your office is normal, wonder not, it is. What is not normal is the degrees to which it can go to as well as the irreparable damage it can cause if it is not dealt with accordingly. If you are a business owner or even an employee, the following tips can help you handle conflict better and foster a positive environment. 1. Understand why you have conflict There are many different reasons you might have conflict in your business. These range from personality clashes; communication gaps; disputes over approaches as well as competition for limited resources. Understanding the triggers from your environment is the most important thing you can do because only when you know what is causing something are you in a position to ‘fix it’. 2. Manage expectations Do you over promise and under deliver? Managing expectations internally is important because people know what they can expect from you and the work environment. Often times in trying to get the ‘best’ talent through the door, business owners make promises that they cannot meet by the time they say they will. This leads to resentment, which manifests in various problems that affect the business owner, colleagues and even customers, rather under promise and over deliver. 3. Draw up a conflict resolution guide In the same way that you would have a code of conduct that you get every employee to sign when they come on board, so too should you have a conflict resolution guide. The contents (and comprehensiveness) are dictated entirely by the anticipation of conflict in your company as well as the gravity of those conflicts. Start simple, put together questions that first and foremost facilitate a reflective purpose. [bctt tweet=”Drawing up a conflict resolution guide could help handle conflicts in the workplace effectively” username=”SheLeadsAfrica”] 4. Set rules! Over and above the standard policies and codes of conduct, have rules of engagement that you compile with your team. When they have had a say on for example how they will relate to each other in the office, they are more likely to keep their end compared to when it is a rule from the boss. You can even take it a step further and develop shared values. Make sure you include how ‘we promise to deal with conflict in the office’. 5. Never take sides Yes she may have started with you when you were still a struggling business owner, and she understands the company, but just like everyone else you’ve brought on board, she has a role to play. Everyone who works with you makes a contribution and they all need to be treated fairly and with respect. That includes not being side-lined over another employee. Treat everyone the same. 6. Listen more and talk less As the visionary and not executor, yours is to spend more time listening than talking. Listen to what is not said especially because it is herein that the truth is often times revealed. Listen not to answer but to understand. When your approach is this, people will feel comfortable coming to you, be it for good or bad. And as a permanent effective strategy to conflict management, this accessibility is what you must aim towards. When you take even one of these tips and put it into action, you will be amazed at how much more manageable conflict in your workplace becomes. Remember that peace is not the absence of conflict; it is rather the ability to handle conflict by peaceful means. Sometimes all it takes is being proactive and putting systems in place that support dealing with conflict when it arises.
Lindiwe Mashinini: I work hard to ensure that I create a legacy for my girls
[bctt tweet=”Lindiwe says ‘I want African girls to know that we live in a time where everything is possible’ username=”SheLeadsAfrica”] Our generation has been privileged to be brought up in an era where everything is online. I’m pretty sure the next will literally be raised by technology and that by then pens and paper will be in museums. Software development or coding is an IT skill that is highly demanded, but it so happens that we don’t have enough coders. Generally, the IT industry is perceived as a man’s field and what we need is more ladies to challenge the norm. Some African girls have been blessed to have Lindiwe Mashinini the Founder and CEO of Africa Teen Geeks. Africa Teen Geeks is a non-profit organisation that educates school children and the unemployed youth on how to code. Lindiwe holds a BCom degree from the University of Cape Town and recently completed a General Management Programme at the Gordon Institute of Business Science (GIBS). Lindiwe is currently studying towards an MS in Technology Management from Columbia University in New York as well as a Graduate Certificate in Entrepreneurship and Innovation at Stanford University. Her numerous accolades include being among the Young Business awards top 3 finalists and recently named Innov8tive Magazine Top 50 Visionary Women in #Tech To Watch in 2017. There are several pathways to take in IT. Why coding? Africa Teen Geeks’ main mission is to inspire a generation of Africans who will be creators of technology, not just consumers. Ten years ago less than 18 percent of the world’s population had access to the Internet. Last year roughly 3 billion people -approximately 43 percent of global population- were online. This is phenomenal growth and the pace of change is continuing. The digital economy has a great impact on South African growth and economic opportunity. In 2014 alone the US exported roughly $400 billion in digitally deliverable services accounting for more than half of US services exports. Africa’s digital exports have been negligible. Africa’s economic growth and competitiveness depend on our capacity to embrace the digital economy. For Africa to be competitive in the digital economy it has to equip the youth to address the legacy of colonialism where skills are concerned and to level the playing field for the previously disadvantaged. Coding is one of the ways in which we can raise a generation of innovators and tech entrepreneurs. With the majority of Africans lacking access to capital, technology is one of the few industries where one doesn’t need money to start their business but only sweat capital. From your experience with the coding classes. What is the common hurdle? Their main hurdle is access to computers and the internet. This is common for most Africans since less than 10% of Africans are online. We are addressing that by removing both the computer and internet access as a barrier to learning the basics of coding. In that way, we can really talk about “Computer Science for All. [bctt tweet=”Africa’s economic growth & competitiveness depend on our capacity to embrace the digital economy” via=”no”] Africa Teen Geeks is a non-profit org, how would you pitch to get investments within your organisation or in the tech industry as a whole. We see ourselves as a social enterprise and are working hard to create an organisation that is not donor dependent. We have just launched our first coding boot camp as well as an entrepreneurship lab through our partnership with the Unreasonable institute. Ultimately, we are a movement that empowers, equips and elevates Africa’s next generation of game changers. Let’s talk startups. How good should a coder be before starting their own coding company? I think they need to be good enough to be able to create a prototype of their idea. They need to be able to demonstrate their solution to potential customers and investors. [bctt tweet=”The aim of this programme is to create a pipeline of African women in tech -Lindiwe Mashinini” username=”SheLeadsAfrica”] Generally speaking there is a gender gap in our IT industry. How can we close the gap and break the stereotypes? Obviously, early exposure is important but also is having female role models in the tech sector. That’s why we have a Girl Geek programme in partnership with Standard Bank. At the Girl Geek programme we don’t only teach the girl how to code, we also expose them to the industry. We also provide leadership training and mentorship from Standard Bank developers. The aim of this programme is to create a pipeline of African women in tech by removing all the barriers that keep girls from pursuing tech careers. Knit2code, now that’s genius! Please share with us how this came about and how you executed your idea. Knit2code was inspired by the lack of female role models for girls and also the situation on the ground where less than 10 percent the population are connected to the internet. For example, only 5 percent of South African schools teach IT due to lack of infrastructure and qualified teachers. But also only 23 percent of IT learners are girls. Knit2code includes the female caregivers who learn to code through knitting. What happens to girls when they go home? For many, their mothers and grandmothers (who are most often their caretakers) are overwhelmed by technology. They do not think they have any skills to support their daughters in their training and to discuss their work. Sadly, girls interested in STEM are often told they inherited a “male brain”; technical skills are not seen as a part of a woman’s feminine legacy. Many women, of any generation, either knit or know about knitting. They see it as a useful handicraft, one that can create garments for their families. Without knowing, women who knit have already learned the basic concepts of computing. Helping women recognize this connection is what Knit2Code will seek to accomplish. Knit2code will bring together 8-10-year-old girls and a female family member to learn, re-learn or enjoy
The Customer Service Series: Don’t interrupt your customers
[bctt tweet=”You’re going to have to get your customers attention one way or the other, just don’t interrupt them” via=”no”] I’ll make this one very quick. Here’s a simple fact, people do not like ‘marketing interruptions’. Take these two scenarios. You’re listening to a radio station but a jingle comes up, so you tuned out. You’re watching your favourite show and there’s a commercial break, so you pick up your phone to check your Twitter TL. If this sounds familiar to you, then you know what I’m talking about. This is the age of ad blockers where people are paying a significant sum to avoid advertising. So you can imagine how irritating it can be for these people when brands/businesses somehow manage to break through and interrupt what they are doing. As a business you have to be deliberate about not annoying your (prospective) customers and quite frankly, things like; Incessant generic and ill-targeted advertising Nonstop unsolicited emails Bombarding a customer (after they’ve made a purchase) with marketing offers and updates can be quite exasperating. The right way to interrupt customers The thing is you need your customers to notice you. However, if you’re going to interrupt your customers at all, you want to make sure that it is more for their gain than yours. As you navigate this tricky landscape, you must ask yourself these three key questions: Is what I’m offering/doing/saying/sharing relevant? Are the message and the overall experience contextual? Is the journey enjoyable — or at least not unenjoyable? At the end of the day, in one way or the other, you’d have to interrupt your (prospective) customer in other to be heard. The key is to try to find a balance between interrupting and creating relevant interesting brand experiences that they’d want to participate in. Cheers!