Performance Appraisal: A death sentence or a means to do better
I remember my first ever performance appraisal calendar invitation and the 35-page document I was asked to fill out before the chat with my manager. I can tell you for a fact that I had a mini heart attack upon receipt of that email; primarily because I was convinced that I would complete that document and still get fired. Recent trends, however, include a less formalized process focused on more feedback and coaching, rather than a time-consuming paper trail. This article debunks the myth that performance appraisals are a death sentence and provides you with tips on how to measure performance in an effective way. Performance appraisals include setting clear and specific performance expectations for each employee and providing periodic informal and/or formal feedback about employee performance relative to those stated goals. A well-structured performance appraisal should do the following: Provide adequate feedback to each person on his or her performance Serve as a basis for modifying or changing behaviour toward more effective working habits Provide data to managers with which they may judge future job assignments and compensation. There is a great deal of evidence to show how useful and effective performance appraisal is to any employer. If your appraisal system does not serve any of the functions listed above, then these tips will be of great value to your team. Effective goal setting This is a process of establishing objectives to be achieved over a period of time. It is the performance criteria an employee will be evaluated against keeping in mind that each goal should align with the organization’s goals. Types of goals include: a. Job description goals: Goals expected to be accomplished continuously until the job description changes. b. Activity goals: These goals may be based on the achievement of a project or objective. They may be set for a single year and changed as projects are completed. c. Personal development goals: Goals can be based on certain behaviors. These goals are expected to be accomplished continuously. Behavioral goals are “how” things need to be accomplished. d. Stretch goals: Goals that are especially challenging to reach and usually used to expand the knowledge, skills, and abilities of high-potential employees. In addition to the above, effective goals should be Specific, Realistic, Measurable, Attainable, Relevant and Time-bound. Most importantly, both managers and team members should be involved in the development of goals to ensure understanding and commitment. Goals should be documented, available for review, and managed continuously by providing regular feedback. Goals should be flexible enough to account for changing conditions. Feedback! An effective performance review process should include a feedback process that is continuous and timely throughout the review period so that team members know how they are performing and what is expected. Also, there should be a process for acknowledging the outcomes of the performance review process (checklist) that is documented between the manager and the employee. Regular one-on-one sessions that allow for feedback, coaching and mentorship cannot be overemphasized. I would recommend using collaborative tools that allow for transparency, keeping information in one place, scheduling regular calls and tracking progress. Tools such as Slack, Google Calendar, Google Docs/Sheets, Trello and Zapier. Include the Performance Improvement Plan Many employees see this as a step to getting fired but what I see this to be is a progressive discipline process regarding performance level, a guide to improvement and an opportunity to do even better than before. The first step in planning a PIP chat involves creating a document used to guide the process. This will help in facilitating performance discussions, recording areas of concern and ways to correct them, and serve as legal and decision-making documentation. The format of the PIP should contain the following components: a. Employee information.b. Employment start datesc. Description of performance discrepancy/gap.d. Description of expected performance.e. Description of consequences.f. Action points and timelines for reviewg. Signatures of the manager and the employee. Some of the most common problems with appraisal systems these days include: a. Lack of top management supportb. Perception of the process as time-consuming “busywork”c. Failure to communicate clear and specific goals and expectationsd. Lack of consistent and constructive feedback Oftentimes, the performance review process can be viewed as uncomfortable, unfair and uninspiring. In order to improve the fairness factor and ensure employees accept the feedback, managers must accept that we all have a role to play when it comes to the overall performance of the organization. There are intentional and unintentional biases inherent in appraisals and being aware of them and training managers may be useful in dealing with some of them.
Meet Didi Morake: How her passion and creativity is decreasing youth unemployment in South Africa
This is the last part of “Inside Global Citizen”, a limited series. We pull back the curtain and highlight members of Global Citizen staff who are key parts of the organization’s advocacy, impact, and more. Be part of our community of outstanding women by joining today. Didi Morake had a lucrative career in the corporate banking industry. After completing her Masters in Strategic Marketing from the Wits Business School, Didi landed a position working as the Customer Value Proposition Designer for Youth at ABSA Bank. Didi’s position at ABSA allowed her to pursue her passion for helping the youth. However, when she heard about Global Citizen, she saw a whole new world of possibilities for making a difference. Resonating deeply with the organization’s goal of ending extreme poverty by 2030, Didi took the leap and left the corporate world. Didi Morake now works as the Senior Manager for Strategic Partnerships where she spearheads the Global Citizen Fellowship Program powered by BeyGOOD. Morake believes that she is now doing the work she was always meant to do. “Growing up, I always thought I was going to be a doctor. I was always that one friend that was there for others – to pick them up when they fell. I thought being a pediatrician was befitting to me and my personality. It wasn’t until years later that I realized that it wasn’t about the title, it was about the purpose – which I had at heart – helping young people.” — Didi Morake On Creating Sustainable Programs to Tackle Unemployment Unemployment in South Africa is staggeringly high, especially among young people. According to Trading Economics, South Africa’s unemployment rate rose to 30.1% in the first quarter of 2020 from 29.1% in the previous period. It was the highest jobless rate on record since quarterly data became available in 2008. Whilst this might seem like a crippling challenge to some, Didi and her team are doing something about it. “Young people are the future, and with the right access to skills and training opportunities, everyone can achieve their full potential. This is exactly why the Global Citizen Fellowship powered by BeyGOOD exists,” says Morake. By working together through the fellowship program, the partnership offers young people an opportunity of a lifetime. Designed to empower young people with work experience, the program is not only supporting the vision of a South Africa that nurtures its youth. The Global Citizen Fellowship is also equipping young people with the skills they need to play a role in social justice, helping their communities achieve the UN’s Sustainable Development Goals (SDGs), and amplifying causes that they believe in. Take how the program is structured for example. It has multiple phases designed to offer each of the 10 fellows a fully immersive experience. The program covers subjects such as leadership, advocacy, international development, and global citizenship. “Fellows will also have the opportunity to take part in a series of masterclasses given by industry leaders. The program also features educational field trips designed to help fellows develop into value-centred, community-driven leaders,” Didi added. Didi added,“The past cohort were learning about using digital technology to drive social change; how storytelling can help spark cultural shifts; and the role of innovation in an ever-changing world.” “ I think our youth are really passionate, and they’re very hungry to be heard, especially the females. What I pray for is that they keep that consistency to ensure that when they get to the top, they are bringing in other sisters into the workforce.” — Didi Morake Cathy From Limpopo: A Rewarding Success Story “I remember Cathy from Limpopo, who has her blog called Millennial Mirror, a platform born out of the need to create a space for young people to share their experiences. She came in with a very analytical brain since she had a background in Mathematics and Information Systems. It was so beautiful to see her discover her creative side by the end of the fellowship and become more in touch with it.” “Now Cathy hopes to one day be able to use technology to find solutions for society’s pressing issues and tackle injustices,” Morake added. This is Didi’s why — helping young people reach their full potential. This success story is one example in which Didi finds her work rewarding and helping her fulfil her purpose. Thrive: Didi’s Call to Women in 2020 2020 has been an especially tough year in youth development and employment for women. While the situation is not all grim, Didi comments that in her work, she continues to find herself asking one major question — ‘where are the women?’ According to Didi, there are a lot of spaces women still need to occupy. This is why Didi’s mandate to all women this year is — thrive. “Thrive in what it is that keeps you up at night. Thrive in your personal and spiritual relationships. Awaken to who you are and unleash your potential.” — Didi Morake Interested in making an impact in your community like Didi? Learn more about how you can take action at globalcitizen.org or Global Citizen Twitter page.
“I Learnt Perseverance After My Fire Accident” Meet Eco-friendly Entrepreneur, Chidiebere Nnorom
If there’s one thing Chidiebere Nnorom wants us to know, it is that she’s a typical Igbo girl with a never die attitude, never ever wanting to give up! Even after going through a rough patch, she refused to succumb and found her way back up. Chidiebere Nnorom is the Co-founder of Paperbag by Ebees. She has a strong passion for the environment, social impact and business. Watch this space as Chidiebere is determined to change norms and make waves as an entrepreneur, environmentalist and a young global leader. Scroll down to read more of her story. What’s your background story? Before my business grew to the stage it is at now, I went through a lot! I was involved in a fire accident which kept me indoors for a while. I had to stop business operations and lay off staff. It was unbelievable. Imagine being at a point in life where you are clueless about what to do next. Well, that was me then. It took me almost a year to heal. I couldn’t work or do anything. My savings had been zapped and I kept wondering how I’d scale through. There was a personal instinct to do something, I knew it wasn’t the time to give up but to breakthrough! I needed to turn the light on in my heart and that I did. To cut the long story short, the accident was a validation to move on. Months later, I picked up my business and started building up gradually. Next thing I knew, business calls were coming in! People said they saw the paper bag and wanted to order. Some of the paper bags they saw were made way before the accident. The referral rate was massive! I was so elated and grateful I didn’t give up back then. What ignited the spark to start Paperbag by Ebees? In 2016, we started off as a food delivery business but one of the problems we faced was the packaging, we just couldn’t find the right packaging. With a background in geography and my love for the environment, we decided to start creating eco-friendly packages. There were a lot of “buts!” That was the year the foreign exchange was high, fuel scarcity and other things kept creeping in. We had to take a step back to think of how we could make it. My team and I carried out some research, tried out different products, monitored what was moving and what wasn’t. Everything was coming up gradually. Before I knew it, we made it official! What business challenges have you faced and how have those challenges shaped your mindset? At the early stages, our major challenge was accessing raw materials in Nigeria. It meant having to buy in large quantities and also importing from China. We had other expenses to run the business and couldn’t afford it. This caused a setback. We had to think of how to make it ourselves. We carried out some research and found alternative ways to come up with the resources. That was when we started the business for real! Business development was our second challenge, it took us a while to see that the market was ready. We had to try out different products to see if the market will accept us. It was quite hard, to be honest. After a series of experiments and market research, we were able to count a milestone. Finally! We achieved growth. These experiences really shaped our mindset as a company. To every business owner out there, celebrate your little wins! We count every little effort we make as a win and an opportunity to do better. I’m learning to take joy in the little things, every small success is a validation. I say to myself, “Chidiebere well done!” It tells me that every step I took at the time was worth it. How do you come up with the designs on your paper bags? I won’t take all the credit, I have a really good team. My own inspiration came from purpose. The point is, if we chase our real purpose there are things we won’t struggle to do. I found my passion, and everything fell into place. Finding the right people who know what they are doing is key. I also took some time to learn product design. It’s a combination of all these things. What have you learned so far from running this business? I was in paid employment and transitioning was quite drastic. Take your time and plan! If you’re transitioning from paid employment to business, have enough money to cover up for your expenses. Make sure that the business can take care of your bills. There is no need to go through stress because you’re an entrepreneur, life can be easy!
Molped Feature on Yasmin Belo-Osagie: Co-Founder, She Leads Africa
Molped sanitary pad is a product from Hayat Kimya Limited (manufacturers of Molfix diapers), and is a skin-friendly, ultra-soft, sanitary pad range, designed to make young girls feel as comfortable, soft, and secure as they feel beside their best friends. Molped’s breathable layer keeps young women fresh, and it’s skin-friendly, cottony soft layer does not cause irritation. Molped sanitary pad is every girl’s best friend, helping them be more confident, and supporting them through their periods. Molped has partnered with She Leads Africa to highlight the beauty and importance of valuable female connections. About Yasmin Belo-Osagie Yasmin Belo-Osagie is a co-founder of She Leads Africa and is one of the board of directors at FSDH Asset Management. She graduated Cum Laude from Princeton University with a bachelors degree in History and with a minor in Finance. Thereafter, she completed a culinary course at the renowned Le Cordon Bleu Paris, before getting her Masters in Business Administration from Stanford and JD from Harvard Law. Her career started as a business analyst at the prestigious Mckinsey & company, where she worked for two years on finance and consumer goods, in Nigeria, Togo, Ghana, Switzerland and Kenya. She then founded She Leads Africa in 2015 with Afua Osei and serves as the chief operating officer (coo). In 2018, she joined FSDH Asset Management as a director. You can connect with Yasmin on LinkedIn and Instagram. What does friendship mean to you? To me, friendship is really about support and what I would call co-upliftment. It’s having a group of people who are there for each other and think about ways to make themselves better. I also love to laugh, so I especially like being around people who are funny and make me laugh. When I talk about co-upliftment, I am not saying we have to text each other every single day. However, I find myself inspired and uplifted by my friends, just by observing the way they live their lives, and handle their careers, it drives me to want to succeed as well. Can you tell us of a time when any of your girlfriends connected you with a career or business opportunity? So this happens to me all the time. I find that my friends are constantly helping me out when I find myself in tight situations. I have an example from when I was doing some work for a client and I had made a mistake and was now running out of time. One of my friends came through and connected me with her husband who worked with us and helped me save the situation. Last year, I was trying to contact the singer Kandi Burruss for an event I was planning and a friend of mine connected me with her manager. Even beyond work, it’s the other million little things my friends do for me. With all that’s going on with me at work, I also needed to shop for my wedding dress. A friend of mine, knowing that I won’t be able to make the appointments, went and made them for me. Not only that, she took the time out of her workday and went with me to all my dress appointments. Is there a time when your friend(s) helped you through a difficult situation in your career? My time at graduate school was particularly difficult, because between lectures all day, working with my team at She Leads Africa and the time zone differences, I just had so much to do. There were definitely days when I was overwhelmed and just stayed in my room crying and questioning myself. During this time, my friends were a big source of encouragement to me regardless of the time I called them. They were particularly helpful, always checking in with me, reassuring me and allowing me just to complain whenever I wanted to. How many women do you have in your power circle, and why did you choose them? I would say I have a small circle of like 3 or 4 women including my sister and my cousin, and a slightly larger one of like 5 or 7 other people I have connected with, due to my relationship with my core circle. In choosing my friends, I really look for people with whom I share similar values. So one such instance is that I take my career very seriously, and so I look for people who take their careers very seriously as well. The women in my circle, have gone to some of the best schools, are at the top of their careers and work in the best companies. So when we are together, there are always conversations about our careers and what our next professional and financial moves are. Another thing I look out for is people who make me laugh. I love to laugh and I don’t take myself too seriously, so that’s something I really look for in my friends as well. I like to spend time with people who also love to laugh and don’t take themselves too seriously. I also like people who have some amazing character traits. So in choosing my friends, I like people who are kind, honest, have integrity and are thoughtful as well. Lastly, look I love having fun so most of my friends are people who love having fun as well. I believe that life is to be enjoyed, and when we go out, it should be lit. So I definitely like people who also like to enjoy life and have a good time. Basically, we work hard and play hard too. There’s a saying about how you’re the average of 5 people you interact with, and it’s so true in my case because if you look at my friends, you’ll better understand the kind of person I am. How do you think young women can network with other women to achieve career success? For networking, I believe in networking based on shared interests. So a book lover for example,
HOW TO MANAGE DIFFICULT CLIENTS IN 2020.
With the decade is almost over, it’s the perfect time to check the relationships that are important to us. Whether you are an entrepreneur, side hustler or corporate climber, maintaining a good relationship with your clients is an important part of your success. Unfortunately, not all clients make it easy to build a positive relationship. How do you get that schmoney and manage difficult clients without losing your mind? Apply some Emotional Intelligence! Emotional Intelligence (EI) is the ability to understand other people’s emotions, empathize with them and respond to them appropriately. Here are 3 tips to help you manage tough clients using Emotional Intelligence: 1. Be self-aware The first step to empathizing with your difficult clients is evaluating yourself. Think about how you communicate with your clients – are you showing them that you care? If you are a manager or business owner, is your company encouraging a culture of empathy for clients? 2. Listen Intelligently Just like your personal relationships, listening is an important part of maintaining positive client relationships. Sometimes, clients are difficult because they don’t feel heard. Consider what your clients might want from you, even if they haven’t expressed it. Listen actively by noting pain points, asking follow up questions and keeping the lines of communication open. 3. Understand your clients’ personalities Clients are people too. When you manage people, it’s important to understand their temperaments. Cholerics tend to be logical and use focus on facts. Stay proactive and result-oriented with choleric clients. Melancholics pay attention close to details. You must your processes for efficiency with them. Phlegmatics can be indecisive. Be patient and helping them understand the information they need to make a decision. Sanguines tend to be carefree and impulsive, so you might consider keeping communication informal to keep their attention. Understand your clients, their personalities and deal with them appropriately. Which of these tips will you use to manage your difficult clients in 2020? Ready to SLAY 2020 in Johannesburg? Get your SLAY Festival tickets HERE.
This woman-led startup bets it can help African businesses grow faster
As Sub-saharan Africa lags behind in the World Bank’s 2020 ease of doing business report, one woman-led startup thinks it can help entrepreneurs grow their companies in this tough environment. After years of mentoring startups and running businesses in Ghana and Nigeria, Munachim Chukwuma started IB Consulting in February 2019 to help founders overcome operating challenges she also had to face as a young entrepreneur. Munachim and her team believe they’ve found the recipe to help African business grow quickly with their innovative and affordable service model. Why Nigerian startups are struggling to grow. According to experts from Harvard University, startups that want to stand the test of time must learn new ways of operating and behaving. This is difficult for a lot of entrepreneurs because these new ways tend to be completely different from their start-up roots. Most startups struggle to grow and scale either because they do not know how or lack the proper structure and strategy. This is where we come in. Munachim Chukwuma – Founder, Ibobo Consulting IB Consulting believes that African entrepreneurs struggling to grow their businesses must realize they are in a different phase of their business life cycle, and therefore must change. IB Consulting’s growth recipe for startups. To help entrepreneurs struggling to scale, Munachim and her partners created a service model that combines strategy consultation, negotiation, and content creation. IB Consulting bets its 3 service tentpoles are what entrepreneurs need to grow faster despite the difficulty of doing business in Africa. We decided to focus on strategy consultation, negotiations and content creation as a company because we realized most of the challenges most businesses face in today’s society are tied to those three areas in one way or another. Munachim Chukwuma – Founder, Ibobo Consulting In addition to its unique service model, IB Consulting promises clients efficiency, personalization, and great service. Why you should watch out for IB Consulting. In less than a year, IB Consulting is proving it is not just all talk. The company reports that since February, it has helped over 10 business owners rebuild their structures and execute action growth plans. It’s also not just about the money for this company this woman-led company. They have done some pro bono work for new entrepreneurs who could not afford to pay for some of our services. In 2020, the company plans to expand aggressively to reach, help and educate help businesses across Africa. We intend to grow over the next year of business and reach more people across the continent, as we also reinvent our business and launch more products that can meet the needs of our prospective clients. Munachim Chukwuma – Founder, Ibobo Consulting Visit https://iboboconsulting.com/ for more information on how IB Consulting can help your business. Sponsored Post.
Meet The 2019 She Leads Africa ACCELERATOR Participants
Its been 3 months since She Leads Africa launched the 2019 Accelerator program in Nigeria and this year’s boot camp is about to come to a close. The SLA Accelerator program is designed to identify, support and fund the next generation of Nigeria’s brightest female entrepreneurs. This year, the program went digital and out of about 300 applications, 16 women with innovative businesses were chosen to be a part of this 3-month program. The top 5 finalists will pitch their businesses on Demo Day (November 2 from 11 am – 1 pm) in front of Judges and a virtual audience all across the globe, where the winner will be selected. The winner of the Accelerator program will receive a 2 million Naira funding grant from SLA. Find out all you need to know about the participants and their businesses below. Mariam Ofeh-Sule Business: TheBookDealerNG Mariam is a writer and the founder of TheBookDealer. Her prose has appeared in the Guardian Ng, Brittle Paper, Arts and Africa, ITCH Creative Journal and Litro Magazine UK. She writes monthly articles for ArtxJuJu, a brand committed to challenging the demonization of African culture, which Mariam also co-founded In 2016, Mariam had a major depressive episode that caused her to fold inward and spend a lot of time alone, and avoid people. Books were her only companion. In each book, there was a new story with new characters whose lives were different from hers. She had the liberty to travel far and wide within a book. For Mariam, reading a book was a form of therapy. In a bid to share that warmth with people, Mariam realized that the average Nigerian is faced with inaccessibility to books. TheBookDealerNG is an online bookstore that provides access to African Literature. African literature because the only thing better than the warmth of a good book is a book that sees and validates your existence. Dr. Rebecca Achokpe Andeshi Business: Awe Farms and Consult Dr. Andeshi is the founder of Awe Farms and Consult. A cloud-based digital platform that provides farmers in rural areas in Nigeria with instant financing solutions and veterinary services with the use of a drone for efficient disease diagnosis and delivery of veterinary supplies in remote livestock farming communities. She was motivated to start her business because of the inability of smallholder farmers to afford high-quality input. This has always been a pain point for her as a third-generation farmer. Thus discovering that farmers live on less than $1.25 a day was a rude awakening for her. Dr. Rebecca now provides digital input financing to smallholder farmers in Nigeria from recycled agricultural waste increasing productivity by 33%. Nafisah Oseni Wahab Business: NUFAESAH Nafisah is the founder of Nufaesah – a fashion line that provides workwear for the urban Muslim woman. Her products range between pants, dresses, skirts, jumpsuits, shirts/blouses, jackets/blazers, scarves, and turbans. As a working woman, Nafisah has had two major negative experiences in her career. A judge at the High Court of Lagos State once sent her out of court because of her headscarf. Secondly, it was so difficult finding workwear that made her look the part for work, that was fashionable while keeping within the Islamic guidelines of dressing. These episodes made her design her workwear for religious women – both Muslim and Christian. Cynthia Omokhekpen Asije Business: The Adirelounge. Cynthia is a multi-award-winning textile designer passionate about eradicating extreme poverty using capacity development and entrepreneurship, by infusing old cultural practices and technology. She learned the trade from her mother who used her Tie & Dye making skills to get her family through school. Cynthia has been recognized as the top textile artist by World Bank & International Finance Corp as one of the Next African 100 startups for building a sustainable textile industry in Africa. Cynthia’s desire to sustain and promote Nigeria’s cultural heritage and indigenous method of hand-dyed fabrics, uses this method to empower women and the empowerment is reflecting in these communities by creating a sustainable industry. She wanted to help others like her mother get more out of life, curb unemployment and preserve the Nigeria cultural textile heritage. Omoh Alokwe Business: Street Waste Company Omoh is the founder of the Street Waste Company – a social enterprise in the environmental and waste management sector. Their core focus is on waste recycling collection and waste upcycling training. The company’s business goal is to encourage people to embrace a culture of waste reduction, reuse and recycle to attain a sustainable environment. Her company also gives advisory services to corporate clients, collect recyclable waste and partner with organizations through their corporate sustainability programs. Omoh’s motivation for starting the Street Waste Company was borne out of a passion for making an impact and creating a solution to the endemic waste problem around us. Having studied environmental management at the masters level, she realized the basic solution to this menace is attitudinal. So she Co-founded SWCL where they encourage people to imbibe the culture of waste recycling through our incentive-based scheme. Tola Oyinlola Business: Interg INTERG brings to children the Fun and Learn Tablet. This tablet comprises smart games with several stages of learning and engagement, providing an exciting new way to change the learning content as children grow. In 2018, Tola volunteered to teach with an NGO to give back to her community. She realized how difficult and boring learning can be for the average Nigerian Child. She spent a lot of time trying to find teaching aids online and eventually decided to create an app for mathematics, which was well-received by all her students. Even though she was unable to create an app for all subjects, she had found a solution that she was determined to monetize. In many ways, INTERG is simply building a product that speaks to a historical problem with learning. Lilian Chinweotito Uka Business: EduPoint EduPoint leverages on Artificial Intelligence. It is an innovative online platform that connects students with verified local teachers who deliver one-on-one
SHEAMOISTURE SPOTLIGHT ON HEALTHY LIVING QUEEN: LYNDA ODOH – CEO HEALTHIFY AFRICA
SheaMoisture is the enduring and beautiful legacy of Sofi Tucker. Widowed with five children at 19, Grandma Sofi supported her family by selling handcrafted shea butter soaps and other creations in the village market in Sierra Leone. Sofi became known as a healer who shared the power of shea and African black soap with families throughout the countryside. She handed down her recipes to grandson Richelieu Dennis, who founded SheaMoisture and incorporated her wisdom into the brand’s hair and skincare innovations. SheaMoisture products and collections are formulated with natural, certified organic and fair trade ingredients, with the shea butter ethically-sourced from 15 co-ops in Northern Ghana as part of the company’s purpose-driven Community Commerce business model. SheaMoisture has partnered with She Leads Africa to support and showcase Nigerian women who support their communities. Meet Lynda Odoh Lynda Odoh-Anikwe is the CEO and founder of Healthify Africa. She is a Medical Doctor from the University of Nigeria and started Healthify Africa. Healthify Africa is an enterprise that strives to tackle the dietary risk factors for non-communicable diseases. In the course of her daily interactions with patients, she realized that people were most driven by convenience and availability when making healthy lifestyle choices. Lynda decided to start a fruit delivery service. She hopes this will create an enabling system for busy urban dwellers, to conveniently meet the World Health Organization’s daily fruit recommendation for a healthy life. Her vision is to see an African continent where adopting a healthy lifestyle is easy, practical and sustainable. You can connect with Lynda and her business on Instagram, Twitter, and LinkedIn. Tell us how you started Healthify Africa. When I began to practice as a medical doctor, I saw that there were so many instances of non-communicable diseases that could have been avoided by a simple dietary change. I started Healthify Africa because I wanted to create a solution to the problem of non-communicable diseases. My goal with Healthify Africa is to address dietary risk factors. I do this by providing a service that helps busy people adopt healthy eating habits. This is done through a simplified system and healthy lifestyle advocacy. At Healthify Africa our focus is on increasing the consumption of fruits for busy urban dwellers through a delivery platform. By providing affordable fruit boxes, fruit cups, fruit and dip platter to school children, homes and offices, we’re building a healthier Africa one person at a time. What was your motivation for finally starting your business? For me, it was because I had been in similar situations and I understood the challenges people face in trying to adopt and sustain healthy dietary habits. I grew up in a health-conscious family and I grew accustomed to having a very healthy diet. However, when I became a young adult and my schedule became tighter especially during my internship, it became extremely difficult to eat the right things. It was a situation of knowing the right thing to do, but being unable to do it. I knew then that there must be other busy young people like me, men, women and even mothers who wanted their children eating fruits but were pressed for time as I was. That for me was a huge community need that I passionately wanted to see addressed. So I made the decision to become the change I desired by creating an enabling platform. A platform that supports healthy food choices so as to help myself and others with the same challenge. What makes your brand stand out? Healthify Africa is not just another food company, that caters to only satisfying hunger. Instead, my brand is particularly focused on ensuring that everyone has access to the daily consumption of 400g of fruits, as recommended by the World Health Organization (WHO). The vision is to create a world where healthy eating is most practical and the dietary risks of non-communicable diseases reduced to the barest minimum. That, as well as our commitment to healthy lifestyle advocacy, has been a huge attraction for our clients because they can see it. What are three things you struggled with when your business kicked off and how did you overcome them? When I first started my business, a lot of people did not understand what we were trying to do and that equated to zero orders. We had to create a lot of awareness about the health benefits of patronizing our convenience-based service. Also, through our follow-up and feedback system, we tried to encourage our clients to make referrals and this has continued to help our brand. Secondly, being a fruit delivery service, food hygiene, presentation and safety during transit were some of my topmost priorities. It was a challenge finding the ideal packaging that met all the criteria and would still fit into our production cost. I did my online research and eventually was able to find a reliable supplier that we now work with. Finally, it was important that our fruit packs get delivered in a cold temperature range for a great client experience. This was a challenge when we had to deliver long-distance orders. This was an issue because there is currently no thermostat equipped delivery services operating in Abuja where we operate from. To overcome this, we currently partner with a reliable express delivery service and improvise with ice packs in the chillers for long-distance deliveries. Hopefully, in the near future, we can have our very own thermostat equipped delivery bikes. How do you stay above the noise in your industry? We made sure to implement a system of receiving and acting on feedback, from early on in the business so that we know what exactly our clients want and tweak our approach to offer them that. This has been really helpful in building a business that our clients love and customer retention as well. Did you have any personal experience that taught you a business lesson? Before I started my business, I had a few unpleasant experiences with logistics. On one occasion, I
6 Reasons Entrepreneurs are Vulnerable to Mental Health Issues
Entrepreneurs are known to possess specific skills that fuel their desires to start, manage, and succeed in a business venture. These traits, however, are also being seen as contributing negatively to their mental health at a given time in their lifetime. Recent investigations indicate that entrepreneurs are more likely to suffer mental illness. According to Michael Freeman, a psychiatrist, psychologist, and former CEO, entrepreneurs are 50 percent more probable to report having a mental health breakdown, with some particular conditions being more prevalent among founders. In a recent study, Dr. Freeman observed that up to 72 percent of entrepreneurs surveyed self-reported mental health issues. The findings from the research indicate that entrepreneurs are: Twice as likely to suffer from depression Six times more likely to suffer from Attention Deficit Hyperactivity Disorder (ADHD) Three times more likely to suffer from substance abuse 10 times more likely to suffer from bipolar disorder Twice as likely to have a psychiatric hospitalization Twice as likely to have suicidal thoughts Let’s talk about Mental Health According to the World Health Organization (WHO), mental health is not merely the absence of mental health challenges. It is the “state of well-being in which every individual realizes his or her own potential, can cope with the normal stresses of life, can work productively and fruitfully, and is able to make a contribution to her or his community”. Also known as mental well-being (MWB), mental health, which is traditionally studied in medicine, psychology, and public health, is increasingly gaining attention in other disciplines as well. Scientists, psychologists, economists, management experts among many other experts are taking an interest in the mental health issues of entrepreneurs. The experts have concluded that mental disorders are not only common but may, in fact, fuel the entrepreneurial spirit. According to Michael Freeman – executive coach to entrepreneurs and clinical professor of psychiatry at the University of California-San Francisco School of Medicine… “Mental health conditions are accompanied by positive traits that enable entrepreneurs to excel.” Take ADHD, a condition that research suggests is more prominent among entrepreneurial types. “If you have ADHD, two of the positive traits are a need for speed and an interest in exploration and recognizing opportunities,” he says. “[you have] an ability to act without getting stuck with analysis paralysis.” Entrepreneurs are recognized as contributing to economic growth, innovation, and job creation across the world. They do so by identifying and addressing the needs in a particular market. The late Steve Jobs referring to entrepreneurs said, “People who are crazy enough to think they can change the world are the ones who do.” In the midst of stiff competition and many challenges, entrepreneurs have to employ strict and strategic measures to remain in business. By so doing, these business-oriented individuals often neglect their wellbeing in a bid to grow their ventures. Although in the past, entrepreneurs’ mental health has not received much attention, recently, leaders across the world have begun discussing mental health issues to create awareness on the matter. Earlier this year at the World Economic Forum meeting in Davos. World leaders including the UK’s Prince William, CEO of HSBC, among others, shed light on mental health problems in a therapeutic and non-stigmatic way. The mental health crisis in start-ups With such alarming and scary statistics, the question is: why are entrepreneurs more likely to experience mental health issues? Speaking from his Nairobi office, director of Consulting and Training at People Centric Management Company, Ken Munyua shared with us insights on the following seven areas that make entrepreneurs more susceptible to mental problems. 1. Fear of failure/uncertainty “Fear of failure has crippled many people even before trying,” observes Munyua. Uncertainty and anxiety contribute negatively to our mental well-being. With so much competition, uncertainty is ever a looming phenomenon among entrepreneurs. Remaining positive and pressing on in the time of our powerlessness should be the ultimate goal for any businessman/woman. “Get out there and try; if it does not work, use the experience to improve on your next venture, Munyua advises.” 2. Social isolation Incognizant of how they contribute to mental problems, those close to the entrepreneurs can create a social gap through alienation. While entrepreneurs are excited about the new venture, often, the society including friends and family fail to offer the needed support. Choosing to the non-traditional path can bring about social isolation as one focuses all energy and time into succeeding in the business. 3. Stress Munyua notes that in the formative stage, in particular, entrepreneurs require more time to start and ensure the business survives. During this time, many people in business are pressed hard in managing both business and social life. Over time, the stress leads to sleepless nights, overworking, and lack of appetite or skipping meals due to work and the problems keep spilling over, which can lead to depression if the stress is not addressed well on time. 4. Impression management One thing that entrepreneurs do well is acting like everything is working even at the edge of failure. By creating this facade, entrepreneurs do not seek help even when they need it as they do not want to appear weak. This disconnect between personal experiences, and what they share with the public creates insecurity, and a sense of confusion, further leading to stress, and consequently depression. 5. Inadequate resources to address mental health Mental health resources in entrepreneurship, as is the case in other fields, receive little or no support. As organizations and firms come together to fund and support budding as well as existing entrepreneurs, factors such as mental wellbeing of the businessmen and women should be factored into the budget. 6. Too many expectations Munyua observes that Carl Rodgers, a renowned psychologist, warns that human beings are disturbed when expectations are not met. “Always hope for the best but prepare for the worst,” Munyua adds. Our mantra should be “expect nothing, and be prepared for anything,” as the saying by the Samurai of ancient Japan goes. We should
The Tech and STEM pioneer of Botswana
The goal is to have a national coding competition where all the students will come to Gaborone and showcase their projects. Captain Kgomotso Phatsima is best known in Botswana for her pioneering work as one of the few women pilots in the country. Her career began in the military, and she diligently worked her way up to becoming a real force to be reckoned with. Captain Phatsima’s work as a pilot and her passion for youth development led her to discover that there were very few girls who were adept at – or even interested in science, technology, engineering and mathematics (STEM) subjects, which are key for the aerodynamics space. Not only are STEM subjects integral for becoming a pilot, or engaging in the aerospace industry, they are also essential for the development of human capital and the future of business in Botswana, Africa, and the world. She founded the Dare to Dream Foundation (of which she is the President) in 2008 which deals with the advancement of youth, women and girls in STEM, aviation and aerospace as well as entrepreneurship development, with the intention to get young people interested in STEM-preneurship and the aviation and aerospace business. Connect with Kgomotso Phatsima and her business on social media. Why I founded Dare to Dream… When I was growing up, I never had the chance to sit like this with a pilot or get into an airplane until I had the chance to fly one. After I qualified as a pilot, I sat down and thought: ‘What can I do to give the upcoming generation – especially those who grew up in a village, like me – an opportunity to do that?’. I started Dare to Dream to give back to the community and to try and open up their eyes to opportunities that they wouldn’t otherwise be exposed to. On the ‘barrier’ to girls’ entry into STEM & traditionally ‘female/male-dominated’ subjects… I will talk about myself and my own experience here. When I told my parents that I want to fly and be a pilot, my mother said ‘In our time, a girl could never fly a plane. You cannot be a soldier!’ Sometimes it goes back to our upbringing and the culture. A girl must be domestic, and boys also have prescribed activities. So we separate ourselves from engaging in these things. The same mindset goes on to say that ‘Some things are hard, and are only for men’, like piloting or engineering. With some of our families, their backgrounds are what can hinder the involvement of girls in certain subjects and limit girls to certain careers. But as the times and technologies change, and with other women and organizations such as ours showing that it’s possible, there is more of an acceptance that you can be and do anything you want. Is Africa / Botswana in a good position to keep up with the world’s “breakneck’ speed? I think so because the demographic dividend of the youth in Africa indicates that young people make up most of Africa at 60 percent. I think that the whole of Africa is at a good advantage to participate in the technological changes that are taking place right now. There are a lot of young people who are interested in technology. I also think that Batswana are in a good position to take advantage of what is happening. We just need to channel the youth in the right direction to take advantage of the technological era, and prepare them for the Fourth Industrial Revolution (4IR) and the businesses of tomorrow, which will be different from the businesses of today. How Botswana (and Africa) can prepare for ‘The 4th Industrial Revolution (4IR)’… In other African countries such as Rwanda, you’ll find that coding and robotics are taught in schools and they are part of the curriculum. Recently, President Cyril Ramaphosa of South Africa stated that coding will be taught in schools. We in Botswana are a little slower in catching on to these developments. At Dare to Dream, we partnered with Airbus to sponsor 1,500 students across the country in rural places and trained them in robotics in order to prepare them for 4IR. It was also important that they know that there are careers in the aerospace industry that are STEM-related that they can take advantage of. We are looking forward to partnering with the Ministry of Education, but there have been some delays, which I hope will be overcome in the future. Dare to Dream’s most engaged stakeholders…so far… We have engaged Airbus and also partnered with Botswana Innovation Hub, the University of Botswana and Botswana International University for Science and Technology – BIUST. BIUST created an initiative to encourage young girls to get into STEM subjects because they realized that the number of girls applying for these subjects was low. They had called 100 girls from Central District schools to participate. We form partnerships with organizations with the same mandate as us. For example, Debswana is interested in the 4IR and getting young people engaged in it, so we have partnered with them and they have assisted us to roll out our programs. We have also done work with Major Blue Air, who own planes. The girls get a chance to get onto the planes, and I fly the children. It’s not just about STEM, it’s about exposing the girls to new experiences and igniting the passion within them. There are other organizations doing work in the same area, and we are looking forward to also having them on board. There is something very powerful about collaboration. We have also recently partnered with EcoNet, who have chosen me to lead the Youth Development Programme in coding and entrepreneurship. What we are doing differently is that we are teaching the kids how to code and build websites, but also entrepreneurship and leadership skills. We have enrolled the first 500 participants and we are starting in July this year. The role